Winter Marie
@wintermarie
Customer service professional with strong retail, call center, and fraud investigation experience.
United StatesWhat I'm looking for
I am a customer-service professional with broad experience across retail, banking, and call-center environments, delivering high-quality support and sales assistance. I bring a strong "can-do" approach and consistent productivity.
At Bank of America I worked as a Fraud Specialist investigating fraudulent account activity and assisting customers with payments and account openings. I also corrected shipment orders and managed insurance intake while supporting service operations at CVS Specialty Care.
As an Admissions Specialist with Penn Foster I enroll students, guide them through payment options, and handle daily inbound and outbound calls to help students achieve their goals. At South Carolina Child Support I supervised several representatives and performed administrative duties.
I excel in retail store operations, plan-o-gram implementation, cash handling, inventory control, and telecommunications, and I seek roles where I can leverage investigative, supervisory, and administrative strengths.
Experience
Work history, roles, and key accomplishments
Admissions Specialist
Penn Foster
Apr 2020 - Present (5 years 6 months)
Manage inbound and outbound calls to enroll students, provide program and payment information, and support student goal attainment.
Fraud Specialist
Bank of America
Nov 2024 - Jun 2025 (7 months)
Investigated fraudulent account activity via inbound calls, assisted customers with disputed transactions, and provided payment options for negative balances.
Service Specialist
CVS Specialty Care
Apr 2021 - Aug 2022 (1 year 4 months)
Handled inbound calls to correct shipment orders and performed insurance intake to ensure accurate specialty medication delivery.
Customer Service Representative
South Carolina Child Support
Mar 2015 - Jun 2019 (4 years 3 months)
Received inbound calls, performed administrative tasks, and supervised multiple representatives to maintain service quality.
Customer Service Representative
Wells Fargo
Nov 2016 - Jun 2018 (1 year 7 months)
Handled inbound calls to address customers' financial needs, resolved account issues, and provided financial support.
Clerk
East Coast Toyota Scion
Sep 2006 - Apr 2010 (3 years 7 months)
Maintained records, processed documents, handled telephone inquiries, and performed data entry to support dealership operations.
Education
Degrees, certifications, and relevant coursework
ACAshworth College
Undergraduate Degree, Early Childhood Education
2021 -
Pursuing an undergraduate degree in Early Childhood Education at Ashworth College since 2021.
ACAshworth College
Bachelor's Degree, Business Management
2021 -
Pursuing a Bachelor's degree in Business Management at Ashworth College since 2021.
SUStrayer University
Bachelor's Degree, Criminal Justice
2019 -
Pursuing a Bachelor's degree in Criminal Justice at Strayer University since 2019.
PFPenn Foster
Medical Billing and Coding
2020 - 2021
Completed Medical Billing and Coding program at Penn Foster from 2020 to 2021.
PC Tech
Computer Technology
2008 -
Attended PC Tech program in Newark in 2008.
Montclair High School
High School Diploma, General Education
2002 - 2006
High School Diploma from Montclair High School completed from 2002 to 2006.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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