Shannon Bayiha
@shannonbayiha
Newly graduated professional passionate about customer service excellence.
United StatesWhat I'm looking for
I am a newly graduated, highly motivated individual with a strong passion for delivering excellent customer service. My experience spans various roles, including medical customer service and emergency dispatching, where I honed my skills in problem-solving, active listening, and effective communication. I thrive in fast-paced environments and am dedicated to ensuring that clients receive the highest level of support and care.
Throughout my career, I have consistently met or exceeded key performance indicators, demonstrating my ability to manage urgent situations with professionalism and empathy. I have a proven track record of collaborating with diverse teams to streamline processes and improve service delivery. I am eager to leverage my skills in an entry-level position at a forward-thinking company, where I can contribute to team success and grow my career.
Experience
Work history, roles, and key accomplishments
Medical Customer Service
Trident Care Mobile Imaging
Scheduled and coordinated routine and STAT orders, ensuring urgent diagnostic services were prioritized and expedited. Monitored the status of STAT orders in real time, proactively following up with technicians and dispatch teams to ensure timely completion and accurate documentation.
Emergency Dispatcher
Fulton County Animal Services
May 2022 - Jan 2024 (1 year 8 months)
Operated as a 911-style dispatcher, coordinating response routes for field officers handling urgent animal control situations. Utilized CAD (Computer-Aided Dispatch) systems to log calls, assign cases, and track unit locations.
Remote Emergency Dispatcher
AAA The Auto Club Group
Jan 2020 - May 2023 (3 years 4 months)
Dispatched roadside assistance service calls to providers, ensuring timely and accurate routing of drivers to member locations. Handled high-volume inbound calls from members requesting emergency services.
Veterinary Assistant
Banfield Pet Hospital
Jan 2015 - Dec 2018 (3 years 11 months)
Pulled and prepared vaccines for scheduled appointments, ensuring proper storage and handling. Performed in-house diagnostic testing, including blood work and laboratory sample processing.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills across various subjects. Developed strong communication and organizational abilities.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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