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Kehshan Aziz

@kehshanaziz

Client Success & Service Operations professional experienced in banking and SaaS environments, focused on client engagement and process excellence.

India

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What I'm looking for

I’m seeking a Client Success or Service Operations role where I can manage client relationships, ensure SLA adherence, and collaborate cross-functionally to deliver measurable results. I value structured environments, clear ownership, and opportunities to improve processes while creating a strong, long-term customer experience.

I am a Customer Success Associate with experience across banking and SaaS environments, specializing in client engagement, service coordination, and operational efficiency. I have managed 30–100 daily client interactions across branch banking and digital platforms, ensuring SLA adherence, issue resolution, and high satisfaction levels.

In my roles, I have coordinated cross-functional teams, maintained CRM accuracy, monitored service performance, and proactively identified process improvements that reduced repeat escalations and improved client retention. My background in documentation governance, compliance, and structured reporting—supported by Advanced Excel and CRM tools—enables me to bring discipline and clarity to client-facing operations.

I am seeking roles in Client Success, Service Operations, or Account Coordination where I can combine relationship management with structured execution to drive measurable impact.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Associate

Current

Amrutam

Oct 2025 - Present (5 months)

Managed 150+ monthly support tickets via HubSpot, ensuring 95%+ SLA adherence and reducing repeat escalations by 25% through cross-functional coordination and proactive follow-ups.

Customer Onboarding HubSpot SLA Management Escalations Customer Success Customer Onboarding Management Customer Onboarding Support Process Optimization Delivery Frameworks Escalation Management

Probationary Officer

Federal Bank

Jul 2024 - Jan 2025 (6 months)

Served retail and SME customers across deposits and loans, processed documentation in Finacle with 100% compliance accuracy and reduced follow-up cycles by streamlining verification processes.

Customer Service Documentation Verification Loan Processing Retail Banking SME Finacle

HR Intern

Unschool

Jun 2023 - Jul 2023 (1 month)

Led talent acquisition, sourcing and screening 200+ candidates and filling 100% of intern roles within the recruitment timeline, improving hiring efficiency by 30% and cutting recruitment turnaround time by 40%.

Talent Acquisition Candidate Sourcing Interviewing Screening Stakeholder Management ATS Process Improvement

Quality Intern

Lead School

May 2022 - Aug 2022 (3 months)

Evaluated 1,000+ educational content items, achieved a 99% accuracy rate, and provided feedback that improved content clarity and student comprehension by 20%.

content analysis

Customer Care Executive

Tech Mahindra: Process Flipkart

May 2021 - Apr 2022 (11 months)

Handled 100+ daily customer interactions across calls and chat, maintained a 95% first-contact resolution rate, and reduced escalations by 30% through coordination with logistics and operations.

Customer Support First Contact Resolutions Chat Support Quality & Compliance