Open to opportunities

Zeba Perveen

@zebaperveen

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Skilled Customer Success Associate with expertise in IT and SaaS solutions.

India

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What I'm looking for

I am looking for a role that fosters collaboration, values customer satisfaction, and offers opportunities for professional growth.

I am a dedicated Customer Success Associate with a strong background in IT and SaaS-based solutions. My expertise lies in building robust customer relationships and ensuring high levels of satisfaction. I have consistently resolved 95% of customer issues within 24 hours, showcasing my commitment to excellence and efficiency in customer service.

Throughout my career, I have successfully managed teams, enhancing productivity and reducing response times. My experience includes conducting impactful product demos that boost client engagement and utilizing various communication channels to address client inquiries effectively. I am eager to contribute my skills to a dynamic team and drive customer satisfaction in a challenging environment.

Experience

Work history, roles, and key accomplishments

Sr. Customer Success Associate

Ans Commerce Solution (Flipkart)

Jan 2023 - Dec 2025 (2 years 11 months)

Handled all technical inquiries related to the website and onboarded clients. Engaged with clients daily through various channels, including Zoom calls, and conducted product demos.

Onboarding Technical Support Zoom)B2B Support Product Demonstrations

Sr. Customer Success

Nopaperform Solutions Pvt Ltd

Jan 2022 - Dec 2023 (1 year 11 months)

Provided exceptional customer support to both B2B and B2C clients, utilizing mail, chat, and CRM tools to resolve queries promptly. Produced accurate daily, weekly, and monthly reports and assisted in training new team members.

Customer Support CRM Chat Reporting Chatbot Quality Analysis Operational Management Compliance Web Based WhatsApp Interface

Customer Service Executive

Tech Mahindra

Jan 2019 - Dec 2020 (1 year 11 months)

Responsible for customer support and handling customer complaints, communicating with customers through the Flipkart platform. Coordinated with logistic partners across India and managed a customer support team.

Customer Support Flipkart Platform Logistics Coordination Payment Gateways Team Management

Customer Service Representative

TCS

Jan 2017 - Dec 2018 (1 year 11 months)

Ensured security procedures were always adhered to and created and processed loan applications efficiently. Verified customer credentials, assessed loan eligibility, and maintained confidential data.

Client Salary Updates

Education

Degrees, certifications, and relevant coursework

Jawahar Lal Nehru Technological University

Bachelor of Engineering, Computer Science

Studied Computer Science at Jawahar Lal Nehru Technological University. The curriculum covered various aspects of computer engineering, preparing for a career in technology.