Abhishek Sharma
@abhisheksharma14
Results-oriented professional with expertise in customer success and business development.
IndiaWhat I'm looking for
I am a highly motivated professional with 4 years of experience in customer success, business development, and financial operations. My journey has been marked by a commitment to enhancing customer satisfaction and driving revenue growth through strategic initiatives and strong stakeholder collaboration. I have a proven track record of engaging with business customers, understanding their banking needs, and delivering tailored support that ensures high satisfaction and adherence to service level agreements.
Throughout my career, I have successfully digitized CRM processes, improved response accuracy, and maintained data integrity while optimizing workflows. My experience spans various roles, including Business Banking Specialist at Concentrix and Audit Manager at Gravity Classes, where I implemented centralized systems for better lead verification. I am adept at analyzing customer behavior and identifying churn risks, which has allowed me to introduce effective retention strategies that significantly improve customer engagement.
With expertise in CRM platforms like Salesforce and HubSpot, along with a strong foundation in risk and compliance, I am dedicated to delivering exceptional customer experiences. I thrive in collaborative environments and am passionate about leveraging data analysis to drive business success.
Experience
Work history, roles, and key accomplishments
Business Banking Specialist
Concentrix
Jun 2025 - Present (2 months)
Directly engaged with business customers to understand their banking needs and deliver tailored support. Liaised with internal stakeholders to communicate feedback and improve banking solutions. Resolved financial and operational queries efficiently, ensuring high customer satisfaction and SLA adherence.
Customer Experience | Audit Manager
Gravity Classes
Jun 2024 - Nov 2024 (5 months)
Digitized end-to-end CRM processes, implementing a centralized system for better lead verification and tracking. Improved response accuracy and traceability, reducing manual oversight and improving compliance alignment. Engaged with customers to resolve queries and maintain feedback for improved satisfaction.
Personal Banker & Floor Support
Barclays
Jan 2023 - Jan 2024 (1 year)
Delivered customer support across multiple digital channels, resolving high-volume financial queries with strong SLA adherence and high CSAT scores. Conducted customer due diligence, identifying potential red flags and ensuring alignment with internal compliance protocols and regulatory frameworks. Collaborated with risk, sales, and operations teams to ensure accurate processing and smooth resolut
Sr. Business Development Executive
Doubtnut
Feb 2021 - Jan 2022 (11 months)
Analyzed student engagement trends and restructured follow-up mechanisms to recover Rs.5L+ in lost revenue. Led a 7-member team, introduced reporting pipelines, and delivered measurable improvements in revenue and retention. Designed and deployed user segmentation strategies for personalized re-engagement.
Customer Experience Specialist
BYJU'S
Handled 20,000+ customer accounts, acting as a single point of contact for issue resolution, maintaining a 96% SLA. Created dashboards and reporting systems to track user data, improving turnaround time and engagement tracking. Identified churn risks using behavioral patterns and introduced pre-renewal outreach strategies for retention.
Education
Degrees, certifications, and relevant coursework
Uttaranchal University
B.Tech, Petroleum Engineering
Grade: 73%
Completed a Bachelor of Technology in Petroleum Engineering. Achieved a final percentage of 73%.
Alambagh Public School
Senior Secondary, Science
Grade: 75%
Completed Senior Secondary education with a focus on Science. Achieved a final percentage of 75%.
Lucknow Public School
High School
Grade: 60%
Completed High School education (X). Achieved a final percentage of 60%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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