Open to opportunities

kefa Odede

@kefaodede

Message

I’m an IT Manager focused on uptime, cloud identity, and end-to-end operations.

Kenya

Message

What I'm looking for

I’m looking to own IT operations end-to-end—protecting uptime, delivering reliable 24/7 service, and leading hands-on Microsoft 365/Entra/Intune identity and endpoint security without breaking business continuity.

I’m an IT Professional with 19+ years experience in operations, infrastructure and my focus is uptime, systems stability, and end-user service delivery. I run disciplined 24/7 SLA support and lead incident response, ensuring dependable first-point-of-contact service for corporate and project teams.

I’ve deployed and migrated identity and productivity systems end-to-end—Deployed Google Workspace, led M365 migration for Somalia Stability Fund (2014), and supported cloud HRMIS work under PREMIS (2018-2019). In parallel, I’ve modernized and stabilized hospitality operations (Opera Cloud PMS, Symphony, Micros POS, Opera v5), and in 2026 I’m refreshing hands-on Microsoft 365/Entra ID and Intune through labs to keep security and availability aligned.

Experience

Work history, roles, and key accomplishments

Current

Independent IT Consultant

Current

Self Employed

Jan 2020 - Present (6 years 5 months)

Designed IT infrastructure and SLA plans for SMEs with uptime requirements, and executed Microsoft 365/Google Workspace migrations using zero-downtime cutovers. Delivered end-to-end digital solutions (websites, domains, hosting, and training) for 2 live projects and 1 in progress.

IT Infrastructure SLA Microsoft 365 Migration Google Workspace Administration Domain & Hosting Setup Vendor RFP Support IT Support

IT Manager

Adam Smith International

Jan 2014 - Jan 2019 (5 years)

Led sole IT operations for ASI corporate (Nairobi) and multi-country Africa support, managing ticketing and end-user service delivery through SLA-driven first-line support. Built infrastructure from zero, deployed Google Workspace across 4 federal member states, and led Microsoft 365 and cloud HRMIS migrations with planned zero-downtime cutovers and scalable rollout to additional ministries.

Microsoft 365 Migration IT Service Delivery Cloud HRMIS Rollout

Assistant IT Manager

Fairview & Country Lodge Hotels

Jan 2007 - Jan 2011 (4 years)

Provided 24/7 IT service delivery for a 400-room hospitality operation, handling SLA-driven incident response as first point of contact. Led migrations from CLS to Opera v5 PMS and Micros 8700 to 9700 POS with UAT and staff training, while administering Windows Server/AD/Exchange and core communications and security systems to maintain uptime.

Micros POS (8700 To 9700)Windows Server Microsoft Exchange Administration Staff Training