Open to opportunities

Michael Oduor

@michaeloduor

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IT Specialist focused on systems, networks and site reliability for hospitality environments.

Kenya

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What I'm looking for

I seek a senior IT role where I can improve infrastructure reliability, lead cross-functional teams, automate operations, and deliver measurable uptime and efficiency gains.

I am an IT Specialist with a BSc. in Information Technology and over six years of progressive experience supporting hospitality environments, infrastructure management, and site reliability. I specialize in network and server administration, cloud computing, automation, and IT support.

I have a proven record of reducing server downtime by 40%, decreasing critical incidents by 30%, and resolving 150+ complex application issues in short timeframes. I lead cluster IT operations supporting 300+ users and deliver projects on time and within budget while improving operational efficiency.

I apply Agile and ITIL practices to align technology solutions with business goals, strengthen stakeholder relationships, and maintain high service satisfaction. I focus on preventive maintenance, security hardening, monitoring, and automation to improve reliability and performance.

Experience

Work history, roles, and key accomplishments

Current

Senior Specialist - IT Cluster

Current

Marriott International

Mar 2024 - Present (2 years 3 months)

Lead technology planning and lifecycle management across a multi-property cluster supporting 300+ users, improving operational efficiency by 15% and reducing system downtime by 20%.

Infrastructure Management ITIL Stakeholder Management Systems Administration Incident Reduction Capacity Planning

Senior Application Support Analyst

Marriott International

Jan 2024 - Feb 2024 (1 month)

Served as reservations systems SME, resolved 150+ complex user issues in two months and reduced average resolution time by 30% through workflow improvements.

Application Support Troubleshooting Workflow Optimization Root Cause Analysis SLA Management

Systems Administrator

Simba Hospitality Management Ltd

Nov 2022 - Dec 2023 (1 year 1 month)

Managed network security and ICT assets for a 100-room hotel, deployed hardware/software and security solutions that increased system uptime by 20% and reduced critical incidents by 30%.

Network Security Windows Server Linux VMWare System Monitoring

Systems Administrator

Sovereign Hotel

Jun 2019 - Nov 2022 (3 years 5 months)

Designed and maintained network and server infrastructure, executed corrective action plans that reduced server downtime by 40% and managed 50+ file, print, and application servers.

Capacity Planning Windows Server Linux Virtualization Disaster Recovery

ICT Intern

Integrated Supplies & Consultancy Ltd

Jan 2017 - Apr 2017 (3 months)

Assisted in IT project execution, network support, and end-user assistance for 200+ users, reducing first-level incident response time by 20%.

Troubleshooting User Training Incident Response Documentation

Education

Degrees, certifications, and relevant coursework

Maseno University

Bachelor of Science, Information Technology

2014 - 2018

Bachelor of Science in Information Technology covering computer architecture, network administration, systems analysis and design, and database management.