Michael Oduor
@michaeloduor
IT Specialist focused on systems, networks and site reliability for hospitality environments.
KenyaWhat I'm looking for
I am an IT Specialist with a BSc. in Information Technology and over six years of progressive experience supporting hospitality environments, infrastructure management, and site reliability. I specialize in network and server administration, cloud computing, automation, and IT support.
I have a proven record of reducing server downtime by 40%, decreasing critical incidents by 30%, and resolving 150+ complex application issues in short timeframes. I lead cluster IT operations supporting 300+ users and deliver projects on time and within budget while improving operational efficiency.
I apply Agile and ITIL practices to align technology solutions with business goals, strengthen stakeholder relationships, and maintain high service satisfaction. I focus on preventive maintenance, security hardening, monitoring, and automation to improve reliability and performance.
Experience
Work history, roles, and key accomplishments
MILead technology planning and lifecycle management across a multi-property cluster supporting 300+ users, improving operational efficiency by 15% and reducing system downtime by 20%.
MIServed as reservations systems SME, resolved 150+ complex user issues in two months and reduced average resolution time by 30% through workflow improvements.
Systems Administrator
Simba Hospitality Management Ltd
Nov 2022 - Dec 2023 (1 year 1 month)
Managed network security and ICT assets for a 100-room hotel, deployed hardware/software and security solutions that increased system uptime by 20% and reduced critical incidents by 30%.
Systems Administrator
Sovereign Hotel
Jun 2019 - Nov 2022 (3 years 5 months)
Designed and maintained network and server infrastructure, executed corrective action plans that reduced server downtime by 40% and managed 50+ file, print, and application servers.
ICT Intern
Integrated Supplies & Consultancy Ltd
Jan 2017 - Apr 2017 (3 months)
Assisted in IT project execution, network support, and end-user assistance for 200+ users, reducing first-level incident response time by 20%.
Education
Degrees, certifications, and relevant coursework
MUMaseno University
Bachelor of Science, Information Technology
2014 - 2018
Bachelor of Science in Information Technology covering computer architecture, network administration, systems analysis and design, and database management.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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