JWjoseph wambugu
@josephwambugu
IT Support Specialist delivering reliable system administration and user support.
KenyaWhat I'm looking for
I am an experienced IT Support Specialist with over seven years delivering end-user support, system administration, and application support across multi-site and distributed environments. I have a strong track record improving resolution times, enforcing security controls (Azure AD, Google Workspace, MFA), and reducing downtime through process improvements and documentation.
I have led account lifecycle management, network and server troubleshooting, SaaS and cloud administration, and integrations that cut downtime and accelerated operations; notable achievements include 98% user satisfaction, 30% faster resolution times, 25% reduction in downtime, and 40% reduced network downtime. I bring proactive problem-solving, clear communication, and a commitment to secure, scalable IT operations.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Smart Imagination Technologies
May 2023 - Present (2 years 6 months)
Delivered Tier I–II end-user support, reducing resolution times by 30% and achieving 98% user satisfaction; administered Google Workspace and Azure AD, and implemented MFA and compliance controls with zero data breaches.
IT Support Specialist
Baker Tilly Kenya
Aug 2018 - May 2025 (6 years 9 months)
Streamlined account provisioning and security across 100+ employees, implemented password policies and infrastructure upgrades that cut downtime by over 40% and improved compliance.
Application Support Engineer
Endeavour Africa Limited
May 2015 - Aug 2018 (3 years 3 months)
Implemented biometric attendance and integrated payroll systems to eliminate manual errors, delivering faster, error-free payroll cycles and real-time analytics for workforce optimization.
Education
Degrees, certifications, and relevant coursework
CACatholic University of Eastern Africa
Bachelor's Degree, Computer Science and Mathematics
2012 - 2015
Completed a Bachelor's degree combining Computer Science and Mathematics with coursework in programming, algorithms, and mathematical foundations.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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