I seek a leadership IT role focused on systems administration, security, and user support where I can improve uptime, streamline operations, and mentor junior staff.
Open to opportunities
joseph wambugu
@josephwambugu
IT Support Specialist delivering reliable system administration and user support.
KenyaWhat I'm looking for
I am an experienced IT Support Specialist with over seven years delivering end-user support, system administration, and application support across multi-site and distributed environments. I have a strong track record improving resolution times, enforcing security controls (Azure AD, Google Workspace, MFA), and reducing downtime through process improvements and documentation.
I have led account lifecycle management, network and server troubleshooting, SaaS and cloud administration, and integrations that cut downtime and accelerated operations; notable achievements include 98% user satisfaction, 30% faster resolution times, 25% reduction in downtime, and 40% reduced network downtime. I bring proactive problem-solving, clear communication, and a commitment to secure, scalable IT operations.
Experience
Work history, roles, and key accomplishments
ST
Current
IT Support Specialist
Smart Imagination Technologies
May 2023 - Present (3 years 1 month)
Delivered Tier I–II end-user support, reducing resolution times by 30% and achieving 98% user satisfaction; administered Google Workspace and Azure AD, and implemented MFA and compliance controls with zero data breaches.
BK
IT Support Specialist
Baker Tilly Kenya
Aug 2018 - May 2025 (6 years 9 months)
Streamlined account provisioning and security across 100+ employees, implemented password policies and infrastructure upgrades that cut downtime by over 40% and improved compliance.
EL
Application Support Engineer
Endeavour Africa Limited
May 2015 - Aug 2018 (3 years 3 months)
Implemented biometric attendance and integrated payroll systems to eliminate manual errors, delivering faster, error-free payroll cycles and real-time analytics for workforce optimization.
Education
Degrees, certifications, and relevant coursework
Catholic University of Eastern Africa
Bachelor's Degree, Computer Science and Mathematics
2012 - 2015
Completed a Bachelor's degree combining Computer Science and Mathematics with coursework in programming, algorithms, and mathematical foundations.
Availability
Open to opportunities
Location
KenyaAuthorized to work in
Social media
Job categories
Skills
Systems AdministrationHelp Desk SupportHardware Software Installation And TroubleshootingTechnical TroubleshootingGoogle WorkspaceAzure ADActive DirectoryHelp Desk Ticketing SystemsTeamViewerRMM ToolsPowerShellBASHnetwork settingsServer Hardware ManagementCisco AnyConnectPower BIIntuneZoho DeskZendeskFreshdeskSlackMicrosoft TeamsZoomNotionGuruAirtableGmailHelpDesk+HotjarHubSpotJiraLinuxMicrosoft AzureRoot CauseTime AnalyticsTrelloWindowsZapieriOSMacOS
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