Haley Muller
@haleymuller
Dedicated customer service professional with strong organizational skills.
What I'm looking for
I am a dedicated professional with a diverse background in customer service and healthcare. Over the years, I have honed my skills in providing exceptional support and ensuring quality assurance in various roles. My experience as an onboarding agent has equipped me with the ability to educate and assist candidates effectively, ensuring a smooth testing process while maintaining a clean and professional remote working environment.
Prior to my current role, I worked in the food service industry, where I developed strong organizational skills and the ability to manage multiple tasks efficiently. My experience as a Certified Nursing Assistant has also provided me with valuable insights into patient care and medical terminology, further enhancing my ability to communicate effectively with clients and colleagues alike.
Experience
Work history, roles, and key accomplishments
Onboarding Agent
Prov Exam
Feb 2023 - Present (2 years 5 months)
Provided exceptional customer service and oversaw testing candidates via webcam throughout remote exams. Educated testing candidates on licensing board rules and regulations, assisting with minor technical issues and completing the remote testing check-in process.
Food Expeditor, Take Out Team Member, Hostess
Chili's Bar and Grill
Aug 2020 - Present (4 years 11 months)
Expedited food orders, ensured quality assurance, and managed take-out and curbside orders. Handled cash and credit card transactions, answered phones, and managed POS orders.
Merchandising Coordinator
Marshalls
Jun 2019 - Present (6 years 1 month)
Monitored stock availability on the store floor and moved merchandise from storage to sales areas. Assisted with general merchandise handling and tracked sales records.
Home Health and Hospice CNA
Interim HealthCare
Jan 2019 - Present (6 years 6 months)
Provided assistance with activities of daily living, including bathing, toileting, nail care, dressing, and grooming. Administered prescription and over-the-counter medications, and took and recorded patient vital signs.
Server
Chili's
Jan 2018 - Present (7 years 6 months)
Greeted and seated guests, managed waiting lists, and kept the kitchen informed of dining area business. Expedited food, ensured quality assurance, and handled cash and credit card transactions.
CNA - Certified Nursing Assistant
Lotus Park Assisted Living
Jul 2017 - Present (8 years)
Administered prescription and over-the-counter medications, took and recorded patient vital signs, and collected samples for testing. Educated patients on proper nutrition and helped prepare meals.
Customer Service Representative
Focus Services
Dec 2015 - Present (9 years 7 months)
Responsible for updating customer accounts and processing orders. Generated additional sales by exploring available offers on every account.
Education
Degrees, certifications, and relevant coursework
Syracuse High School
High School Diploma, General Studies
2010 - 2014
Completed high school education, gaining foundational knowledge and skills across various subjects. Developed strong organizational and communication abilities.
Availability
Location
Authorized to work in
Job categories
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