Open to opportunities

Brianna Santos

@briannasantos

Message

Detail-oriented customer service and billing support professional with 5+ years experience.

United States

Message

What I'm looking for

I’m looking for a remote-friendly customer support role where I can manage accurate billing/records, handle data entry and document e-filing, and support customers confidently—using clear processes and a detail-focused team culture.

I’m a reliable, detail-oriented bilingual professional (English and Spanish) with 5+ years of experience in customer service, data entry, and billing support roles. I focus on accuracy, organization, and moving quickly through high-volume tasks with a steady attention to detail.

In my recent roles, I’ve answered phone calls and supported member or guest needs by transferring to the right departments, handling administrative tasks, and assisting with filing and receipt organization. I’m comfortable using digital systems to track information, prepare materials (including Canva work), and keep workflows orderly.

I’ve also supported billing and service-charge accuracy by coordinating with front desk and customer-facing teams, logging assignments and incident reports digitally, and maintaining updated guest satisfaction records. From invoice tracking to payment and transaction support, I’m consistent about keeping records correct and easy to audit.

I bring strong documentation and records handling skills, including document scanning & e-filing, HIPAA documentation review, and confidential data organization. I use tools like QuickBooks/QuickBooks Online, Microsoft Excel/Word/Outlook, Google Workspace, and remote work platforms, with a typing speed of 35–45 WPM.

Experience

Work history, roles, and key accomplishments

Current

Receptionist and Greeter

Current

Essex County Country Club

Feb 2026 - Present (4 months)

Answered member calls, handled reservations, and routed inquiries to the correct departments while completing assigned administrative tasks. Assisted with billing department filing and receipt organization and prepared menus using Canva.

Phone Customer Support Reservations Administrative Support Document Scanning E Filing Canva Filing And Receipt Handling

Courtesy Agent and Locker Room Attendant

SoJo Spa Club

Aug 2023 - May 2025 (1 year 9 months)

Logged locker assignments, guest usage data, and incident reports digitally, maintaining accurate service and billing information. Coordinated with the front desk team and updated digital cleanliness checklists and guest satisfaction records.

Lockers Billing Coordination Incident Reports Data Entry Customer Service Administrative Documentation

Shopper (Order Accuracy & Digital Fulfillment)

Amazon Fresh

Dec 2021 - Oct 2023 (1 year 10 months)

Fulfilled digital grocery orders through the mobile app with a focus on speed and accuracy. Communicated billing or substitution issues and managed item tracking and delivery readiness in internal software to support customer satisfaction.

Speed And Accuracy Focus Substitution Issue Handling Internal Software Data Entry

Front End Associate

Lowe’s

Aug 2020 - Dec 2020 (4 months)

Processed POS transactions and resolved billing concerns while maintaining accurate drawer counts. Completed daily reconciliation records and supported accurate, efficient checkout operations.

POS Cash Handling Billing Support Drawer Counts Customer Service Point of Sale Systems Attention To Detail Drawer Count

Customer Service Associate

The Home Depot

Nov 2018 - Feb 2019 (3 months)

Handled returns, entered transaction data, and supported billing adjustments. Quickly adapted to new systems to manage sales and payment logs efficiently.

Returns Processing Customer Service Cash Register Support POS Support Attention To Detail

Hostess

The Original Pancake House

Feb 2018 - Jun 2018 (4 months)

Managed guest flow and used internal systems to track seating and wait times during busy periods. Supported checkout operations and helped ensure payment accuracy during high-volume shifts.

Guest Flow Management Seating And Wait Time Tracking Internal Systems Payment Accuracy Multitasking Team Support

Customer Service Associate

McDonald’s

Oct 2017 - Feb 2018 (4 months)

Handled cash and card payments, entered order data, and corrected transaction errors. Delivered fast, accurate service in a fast-paced team environment.

Cash Handling Card Payment Transactional Errors Customer Service Payment Accuracy Fast Paced Environment Order Processing Attention To Detail

Veterinary Assistant Intern

Animal Paradise Hospital

Oct 2016 - Jun 2017 (8 months)

Scanned veterinary medical records and assisted with accurate e-filing and paper filing. Helped maintain confidential patient information and supported the front desk with database updates.

E Filing Paper Filing Administrative Support Front Desk Support Confidentiality