KKkedy kay
@kedykay
Dedicated customer service professional with expertise in virtual assistance.
JamaicaWhat I'm looking for
I am a dedicated and experienced professional with a strong background in customer service and virtual assistance, transitioning to remote work in 2019. My career in the BPO industry began in 2016, where I developed expertise in sales, cold calling, email marketing, live chat support, and patient qualification screening. Currently, I work part-time as a Customer Service Representative and am seeking a full-time position that aligns with my financial and career goals.
Known for my adaptability and strong communication skills, I thrive in fast-paced environments. I have utilized various CRM platforms such as HubSpot, Zoho, and Salesforce to manage client relationships and marketing initiatives effectively. My experience includes handling high volumes of customer interactions, ensuring exceptional service delivery, and maintaining patient confidentiality in compliance with HIPAA regulations. I am eager to contribute my skills to a dynamic team and continue my professional growth.
Experience
Work history, roles, and key accomplishments
Freelancer
Self Employed
Jan 2020 - Present (5 years 8 months)
Provided virtual assistance and customer service support utilizing various CRM tools. Managed client relationships and marketing initiatives through platforms like HubSpot, Zoho CRM, and Salesforce. Ensured effective project management and client communication using Trello and Monday.com.
Customer Service Representative
ModSquad
Feb 2022 - Apr 2024 (2 years 2 months)
Handled customer interactions through calls, chats, and emails while utilizing CRM software like Zendesk and Salesforce. Managed high volumes of tickets and ensured professionalism in all communications.
Patient Qualification Screener
Studykik
Oct 2021 - Apr 2022 (6 months)
Conducted patient assessments and eligibility determinations for clinical trials. Ensured compliance with regulatory standards while maintaining patient confidentiality and providing education about treatment options.
Customer Care Representative
Ibex Global
Sep 2018 - Dec 2019 (1 year 3 months)
Managed customer inquiries through calls and CRM software, achieving high call volumes and upselling products. Focused on resolving issues and meeting service quality goals.
Customer Service Representative
Conduent
Jul 2016 - Jun 2017 (11 months)
Provided customer support through various channels, utilizing CRM tools to document interactions and resolve issues. Focused on de-escalating complaints and ensuring customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Tacius Golding High School
High School Diploma, General Education
Completed secondary education with a focus on CSEC and City & Guilds qualifications, developing foundational skills in various subjects and preparing for further education or vocational training.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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