Kedisha Thomas
@kedishathomas
Customer-focused sales and customer service professional with remote dispatch and scheduling expertise.
What I'm looking for
I am a motivated, results-driven customer service and sales professional with experience across remote dispatch, outbound sales, and customer support roles. I have consistently met sales targets, managed scheduling and service calls end-to-end, and resolved service issues while maintaining strong client relationships.
I hold certifications in Customer Service and Paralegal Studies, strong communication and problem-solving skills, and experience working with teams under pressure. I seek opportunities where I can apply my scheduling, client-facing, and operational skills to improve service delivery and contribute to organizational growth.
Experience
Work history, roles, and key accomplishments
Dispatcher / Customer Service Associate
Unknown
May 2025 - Present (9 months)
Assign and schedule drivers and technicians, manage service calls from start to finish, and resolve service issues to ensure smooth remote operations (part-time, ongoing).
Dispatcher / Customer Service Associate
Quorom Auto Sales
Jan 2024 - May 2025 (1 year 4 months)
Assigned and scheduled drivers and technicians, managed end-to-end service calls, and resolved incidents to ensure timely, high-quality customer service in a remote, part-time role.
Sales Agent
Centerfield
Aug 2023 - Dec 2024 (1 year 4 months)
Educated customers on product features, conducted needs assessments, built strong customer relationships, and consistently met or exceeded sales targets.
Outbound Sales Agent
Fusion BPO
Aug 2022 - Aug 2023 (1 year)
Connected customers with contractors for home improvement projects, followed up to ensure timely service delivery, and maintained customer satisfaction throughout the process.
Outbound Sales Agent
Global Experts Ltd.
Jan 2022 - Dec 2022 (11 months)
Performed outbound calls to promote and sell products to potential customers, driving lead generation and product awareness.
Responded to customer inquiries across phone, email, and social platforms, delivering timely support and issue resolution during 2019–2020.
Title Support Agent
Liberty Bell Agency
Jan 2018 - Dec 2019 (1 year 11 months)
Supported customers with title searches, closings, recordings, and title policy services to ensure accurate and compliant property transactions.
Filing Clerk
Excess Cash
Jan 2016 - Dec 2018 (2 years 11 months)
Maintained and retrieved client payment records, ensuring accuracy and compliance of financial documentation from 2016–2018.
Education
Degrees, certifications, and relevant coursework
Law College of the Americas
Paralegal Studies, Law / Paralegal Studies
2019 -
Attended Law College of the Americas beginning in 2019; specific program details and completion status not provided.
Oberlin High School
High School Diploma, Secondary Education
2012 - 2018
Completed secondary education with Caribbean Examination Council (CXC) subjects including English Language (Grade 1) and multiple other subjects.
Availability
Location
Authorized to work in
Job categories
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