Kedisha Thomas

Assign and schedule drivers and technicians, manage service calls from start to finish, and resolve service issues to ensure smooth remote operations (part-time, ongoing).

Assigned and scheduled drivers and technicians, managed end-to-end service calls, and resolved incidents to ensure timely, high-quality customer service in a remote, part-time role.

Educated customers on product features, conducted needs assessments, built strong customer relationships, and consistently met or exceeded sales targets.

Connected customers with contractors for home improvement projects, followed up to ensure timely service delivery, and maintained customer satisfaction throughout the process.

Performed outbound calls to promote and sell products to potential customers, driving lead generation and product awareness.

Responded to customer inquiries across phone, email, and social platforms, delivering timely support and issue resolution during 2019–2020.

Supported customers with title searches, closings, recordings, and title policy services to ensure accurate and compliant property transactions.

Maintained and retrieved client payment records, ensuring accuracy and compliance of financial documentation from 2016–2018.

Attended Law College of the Americas beginning in 2019; specific program details and completion status not provided.

Completed secondary education with Caribbean Examination Council (CXC) subjects including English Language (Grade 1) and multiple other subjects.