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Ikyra Davis

@ikyradavis

Customer service representative at HGS who handled high-volume inquiries and resolved customer issues across communication channels.

Jamaica

Message

What I'm looking for

I’m seeking a remote operator role where I can handle customer inquiries, resolve issues, and support administrative operations.

At HGS, I handled high volumes of inbound customer inquiries across communication channels, resolving issues and documenting interactions in internal database software.

I also de-escalated complex complaints and coordinated with technical or secondary support teams. My work followed service level agreements, first-call resolution targets, and call quality metrics.

As a Sales Representative at GMANAUTO SALES, I responded to customer inquiries, managed orders, and prepared business profile performance reports. I also maintained digital records of customer interactions, transactions, and inventory.

At MD ENTERTAINMENT, I supported client communications and daily operations with follow-ups, data entry, file management, and schedule coordination. I’m equipped to transition into a remote operator role and hold a Zendesk Customer Service Professional Certification.

Experience

Work history, roles, and key accomplishments

Representative

HGS

Jan 2023 - Jan 2026 (3 years)

Operated multi-channel communication systems to field high volumes of inbound customer inquiries, resolving issues promptly and professionally. Documented customer interactions, updated account records, and processed service requests using internal database software in real-time.

Customer Service Communication Skills Database Software SLA Compliance De escalation Problem Solving

Sales Representative

GMANAUTO SALES

Jan 2021 - Jan 2023 (2 years)

Responded to inbound customer inquiries, managed orders, and facilitated timely service delivery while maintaining high satisfaction rates. Generated and analyzed business profile performance reports to track organizational goals and operational metrics.

Customer Service Order Management Data Analysis Record keeping Independent work

Office Assistant

MD Entertainment

Jan 2018 - Jan 2020 (2 years)

Served as the primary point of contact for client communications, fielding inquiries and complaints with professional phone etiquette. Coordinated cross-departmental communications to ensure timely delivery of services and smooth daily operations.

Client Communication Phone Support Coordination Data Entry File Management Scheduling