Joshua Madelo

I am a recent graduate with a Bachelor of Science in Business Administration, specializing in Human Resource Management. My academic journey has equipped me with a solid foundation in HR principles, and I have gained valuable experience through my practicum. Additionally, I have worked in the BPO industry for two years, where I honed my customer service skills and learned the importance of effective communication and problem-solving.

In my most recent role as a Content Moderator at Conectys, I ensured that all user-generated content was scam-free, legal, and non-harmful. This position required me to manage user reports, respond to complaints, and investigate issues to uphold company standards and community guidelines. My previous experience as a Customer Service Representative at Alorica further developed my ability to handle customer inquiries and provide satisfactory resolutions.