Open to opportunities

Kealan Cody

@kealancody

Message

Dedicated customer service professional with strong problem-solving skills.

United Kingdom

Message

What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for growth in a supportive team environment.

I am a dedicated and adaptable professional with extensive experience in customer service, both in-person and remotely. My background includes managing customer queries, resolving issues efficiently, and maintaining strong communication in dynamic environments. I thrive in hybrid and remote work models, and I have a proven track record in problem-solving, customer relations, and technical support.

In my recent role at Everton FC, I assisted fans with ticketing and membership issues, ensuring timely resolutions and positive relations. My experience at Chums involved managing customer inquiries and performing essential stock management tasks, showcasing my flexibility and strong multitasking abilities. I am eager to contribute my skills and experience to a customer service-focused team in a Home Office hybrid role.

Experience

Work history, roles, and key accomplishments

Ticket Office Customer Service

Everton FC

Sep 2024 - Feb 2025 (5 months)

Assisted fans with ticketing and membership issues via phone and email, processing sales using POS systems. Provided timely resolutions for customer concerns while working remotely and in-office.

Ticketing Systems Customer Service Email Communication Remote Work

Customer Service & Warehouse Operative

Chums

Apr 2023 - May 2024 (1 year 1 month)

Managed customer enquiries via phone and email, assisting with orders and troubleshooting issues. Performed stock management tasks including picking, packing, and inventory checks.

Customer Service Email Communication Order Processing Troubleshooting Multitasking

Bartender

Sodexo (M&S Bank Arena)

Jan 2023 - Aug 2023 (7 months)

Provided excellent customer service in a high-volume setting, both in person and through digital platforms. Maintained cleanliness and hygiene standards while adhering to alcohol licensing laws.

Customer Service Alcohol Licensing Communication

Waiter & Bartender

Acropolis

Jun 2022 - Jan 2023 (7 months)

Delivered excellent service by engaging with customers, processing orders, and offering tailored recommendations. Ensured a positive customer experience in a high-pressure, fast-paced environment.

Customer Service Waiter Order Processing Customer Engagement Fast Paced Environment

Multi-Trade Assistant

Various

Supported teams with basic materials handling and logistics. Developed a strong understanding of physical work requirements and safety standards in diverse environments.

Logistics