kayode okunade

I’m a results-driven customer support professional with over 7 years of experience excelling in high-volume call environments across telecom, healthcare, and insurance. I’m known for my calm demeanor and for turning challenging conversations into positive outcomes.

I specialize in troubleshooting, upselling, cross-selling, and building trust with clients. I deliver solutions quickly while maintaining customer satisfaction, and I support team success through process improvements and feedback.

In my roles at MTN Nigeria, Harmony Diagnostic Center, and Mansard Insurance, I’ve built strong communication skills, deep product knowledge, and proficiency in leading CRM tools. I’ve managed inbound and outbound calls to qualify leads, transfer live issues to the right departments, and document interactions for tracking and performance evaluation.

Whether I’m assisting with mobile money operations, booking diagnostic tests and consultations, or handling insurance specialty life inquiries, I focus on accurate data handling, clear problem-solving, and escalation when needed—so customers get the right outcome with minimal friction.