Open to opportunities

Destiny Okpu

@destinyokpu

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Customer support agent resolving telecom account issues through phone, email, and online chat.

Nigeria

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What I'm looking for

I’m looking for a fast-paced support role where I can handle customer inquiries across phone/email/chat, keep accurate case records, and own issues from first contact through resolution.

I’ve supported customers at MTN (Delta) by handling 60–80+ interactions daily, troubleshooting account, service, and product inquiries, and documenting outcomes so follow-ups stay on track.

I tracked 200+ customer cases monthly, resolved about 80% of routine requests at first contact, and escalated complex technical issues while keeping ownership of the customer’s concern.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

MTN

Jul 2022 - Dec 2025 (3 years 5 months)

Handled 60–80+ customer interactions daily, providing support for account, service, and product-related inquiries. Resolved approximately 80% of routine requests at first contact.

Customer Support Problem Solving Data Entry Communication Skills