GSGary Saage
@garysaage
Customer Experience Supervisor with 15 years in support leadership.
United StatesWhat I'm looking for
I am a Customer Experience Supervisor with over 15 years of progressive experience in customer support, team leadership, and training. My journey has been defined by a commitment to creating exceptional customer experiences and leading high-performing teams. I have a proven ability to implement process improvements and drive impactful customer experience strategies.
In my current role at FluentStream, I lead high-level customer escalations and develop proactive solutions to enhance long-term client retention. I thrive on collaborating with cross-functional teams to streamline processes and improve the overall customer journey. My focus on relationship-building and problem resolution has consistently promoted long-term client engagement and satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Experience Supervisor
FluentStream
Apr 2024 - Present (1 year 1 month)
Lead high-level customer escalations and develop proactive solutions to improve long-term client retention. Create new processes to streamline the customer experience and reduce friction points for agents and customers. Collaborate with Product on client feature requests and manage special projects requiring cross-functional team involvement.
Customer Support Supervisor
FluentStream
Jan 2022 - Apr 2024 (2 years 3 months)
Supervised daily operations of the support department, maintaining standards of excellence across the team. Created shift schedules, issued performance plans, and conducted regular 1:1s with agents to improve productivity. Collaborated with other departments to resolve complex issues and support customer escalations.
Customer Support Tier 2 Representative
FluentStream
Sep 2021 - Jan 2022 (4 months)
Handled advanced technical support issues via calls, email, and chat for business clients using SaaS voice systems. Maintained system routing for clients and assisted colleagues with internal troubleshooting tasks. Contributed to client onboarding and special project implementations.
Education
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Gary hasn't added their education
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