Gary Saage

I’m a customer experience leader with over 15 years of progressive experience in customer support, team leadership, and training. I lead teams, implement process improvements, and focus on creating exceptional customer experiences through cross-functional collaboration and strategy execution.

As a Customer Experience Manager at Softrim (March 2026–Present), I engage executives in high-level discussions about future client relationship roadmaps. I also foster cross-functional relationships between networking, VoIP, and construction to solve issues in timely ways while managing key existing clients.

Previously, as a Customer Experience Supervisor at FluentStream (April 2024–March 2026), I led high-level customer escalations and developed proactive solutions to improve long-term client retention. I created new processes to streamline the customer experience, worked with Product on feasibility of client feature requests, and ran special projects for key business accounts—backed by exit interviews and actionable insights for company-wide improvement.

Earlier, as a Customer Support Supervisor (January 2022–March 2024), I supervised daily support operations, built shift schedules, issued performance plans, and led regular 1:1s. As a Customer Support Tier 2 Representative (September 2021–January 2022), I handled advanced technical support for business clients using SaaS voice systems and supported onboarding, hardware transitions, and special project implementations.