Nina Long

At Elevance Health, I service client accounts, resolve health plan and billing concerns, coordinate complaint resolution, and keep operational teams informed of client changes and service trends.

Previously as an Operations Expert, I provided primary support for internal employees and external members, tracked cases in service software, escalated major issues, and trained team members on best practices and protocols.

I also supported Medicaid and Medicare members as a Consumer Service Associate, answering coverage questions, resolving problems accurately, organizing follow-ups, and de-escalating complex concerns with empathy.

Across customer service, retail, legal, and hospitality roles, I've built strong relationships, handled competing needs, maintained documentation, supported sales and operations, and focused on prompt, respectful resolution.