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Kaylen Iyer

@kayleniyer

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Sales & operations leader scaling revenue growth through structured sales execution and coaching.

South Africa

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What I'm looking for

I’m looking to lead a high-impact sales and operations function where I can drive revenue growth, strengthen pipeline and forecasting discipline, and coach teams using CRM/process improvement and AI workflow optimisation to deliver consistent long-term results.

I’m a senior sales and operations leader with over 21 years of experience building high performing sales organisations, driving sustainable revenue growth, and improving commercial performance across competitive markets. I’m proven at scaling sales teams, optimising pipeline performance, and securing new business through strategic client engagement and value based selling.

I lead end to end sales lifecycle performance—strengthening revenue predictability through structured pipeline management, performance tracking, and data driven forecasting. I’ve improved conversion% from 32% to 48% within six months and increased sales department performance by 190% over 9 years through structured accountability, forecasting, and practical leadership.

I also build repeatable systems: CRM improvements and reporting tools that enhance real-time visibility into sales performance and pipeline health. From sales training and coaching to operational compliance (FAIS, FICA, and TCF), I align sales strategy, operations, and people development to consistently support long term revenue outcomes—while improving workflow efficiency using AI.

Experience

Work history, roles, and key accomplishments

Head of Sales

People Partners BPO

Jul 2025 - Apr 2026 (9 months)

Provided strategic leadership for the sales function, driving revenue growth, new client acquisition, and improved commercial performance. Improved sales conversion from 32% to 48% within six months and strengthened sales velocity across the end-to-end lifecycle.

Sales & Operations Manager

Legal & Tax Services (Pty) Ltd

Sep 2015 - Jul 2025 (9 years 10 months)

Led the Durban regional sales and operations division, driving revenue growth, new client acquisition, and operational performance. Scaled the sales department by 190% over 9 years and implemented structured performance management and forecasting to maintain consistent growth while ensuring FAIS, FICA, and TCF compliance.

Sales Operations Revenue Growth Leadership Sales Performance Management Sales Forecasting Data & Analytics Performance Optimization Performance Management Performance Monitoring Performance Tracking Performance Reviews P&L management Compliance Management Compliance Training Compliance Requirements B2B Sales B2C Sales

Sales Campaign Manager

Ignition Group

Jun 2013 - Sep 2015 (2 years 3 months)

Managed high-volume sales campaigns across B2C and B2B markets, leading campaign strategy and optimizing team performance for acquisition and revenue targets. Improved campaign conversion by aligning staffing levels, sales strategy, and performance management with campaign goals, supported by structured performance reporting.

Campaign Strategy High Volume Management Sales Team Leadership Performance Management Conversion Optimization Sales Reporting B2C Sales

Head Sales Facilitator

Ignition Group

Jun 2006 - Jun 2013 (7 years)

Led sales training and capability development, designing structured learning programmes to improve productivity and support business growth. Built performance improvement frameworks for underperforming teams and managed onboarding for new staff while partnering with sales leadership to address skill gaps.

Sales Training Sales Enablement Performance Improvement Onboarding Sales Capabilities

Sales Team Manager

O'Keefe & Swartz

Jun 2004 - May 2006 (1 year 11 months)

Managed a high-performance financial services sales team, driving new client acquisition and revenue growth through structured sales leadership and performance management. Implemented call monitoring and coaching routines to improve conversion rates, and mentored emerging sales leaders while supporting leadership with improved reporting visibility.

Sales Team Management New Business Development Sales Coaching Performance Management Conversion Rate Optimization Sales Leadership Sales Reporting