Open to opportunities

Kaylee Wilson

@kayleewilson

Message

IT support technician focused on hardware repair, Windows troubleshooting, and ticket-based technical support.

United States

Message

What I'm looking for

I’m looking for hands-on IT support where I can troubleshoot Windows and mobile devices, perform hardware repair and reimaging, and resolve ticketed issues. I want a team that values clear communication, problem solving, and steady growth.

I work as an IT Repair Technician handling Windows laptops, tablets, and Chromebooks, including repairs and replacements like motherboards, LCD screens, batteries, WiFi chips, fans, speakers, and keyboards. I log repairs into IMPACT system for testing, shim Chromebooks into ChromeOS factory to reprovision them, and update the BIOS when working on a Windows device while booting into Linux for testing.

Previously, I handled staff tickets using Boss Help Desk as an IT Support Intern, installing and removing equipment such as laptops, desktops, docking stations, printers, scanners, hard drives, and audio/visual equipment. I also performed reimaging PCs, built desktops, replaced batteries and drives, helped students authenticate and re-authenticate devices for school accounts, and gained hands-on experience with racking servers and lab room port work.

Experience

Work history, roles, and key accomplishments

Current

IT Repair Technician

Current

Lenovo

Mar 2026 - Present (4 months)

Repair and replace components in Windows laptops, tablets, and Chromebooks, logging work into the IMPACT system for testing. Shims Chromebooks into ChromeOS factory mode for reprovisioning and updates BIOS on Windows devices before Linux-based testing.

Windows ChromeOS Reprovisioning BIOS Updates IMPACT Ticket Logging Troubleshooting Diagnostics Motherboards Batteries Wi Fi Chips Fans Bezel

Computer Sales Advisor

Best Buy

Jul 2025 - Jan 2026 (6 months)

Provided customer service, helped customers select products that fit their needs, and pitched Best Buy card and membership plans. Handled returns, staging returns, order pickup, checkout, and credit card payments, along with general consumer support.

Customer Service Sales Advisory Returns Processing Check Out Card Payment Customer Support Memberships Best Buy Card Pitching

IT Support Intern

Piedmont Community College

Aug 2024 - Jul 2025 (11 months)

Handled staff IT tickets using Boss Help Desk and supported equipment installation/removal. Performed reimaging and hardware repairs/builds, helped students authenticate/re-authenticate devices for school accounts, and gained hands-on experience with server rack setup and lab port work.