Quinten Jett
@quintenjett
IT Support Technician and desktop support specialist focused on fast, reliable resolutions.
United StatesWhat I'm looking for
I’m an IT Support Technician who supports teams through daily operations, including backup checks, equipment setup, and equipment deliveries. I help administrators keep systems running smoothly while maintaining clear updates through support tickets.
Across my roles, I’ve handled incoming calls and tickets, escalated issues to the right owners, and provided physical desktop support—PCs, printers, and phones. I’m comfortable contributing to larger projects and reporting progress back to team leads.
My technical foundation includes PC imaging, secure data handling and removal, software installation, and virus and malware removal. I focus on advanced troubleshooting and escalation to 3rd-tier technicians when needed.
I’ve also worked directly in desktop services and IT support under supervision, building experience with ticket opening/closing, worldwide equipment coordination, and hardware/software deployment using approved tools. I bring a service-first mindset with strong documentation and communication.
Experience
Work history, roles, and key accomplishments
IT Support Technician
Acumen IT, LLC
Oct 2019 - Jun 2026 (6 years 8 months)
Supported teams with daily tasks including backup checks, equipment setup, and deliveries, and helped administrators with daily operations. Updated support tickets to report progress to team leads and assisted on larger projects as needed.
IT Support Specialist
Lancaster - Corporate Headquarters
Mar 2018 - May 2018 (2 months)
Provided support for incoming calls and support tickets and escalated issues to the appropriate employees. Delivered onsite HQ physical support for items such as printers, PCs, and phones.
PC Technician
Spartanburg Community College
Dec 2014 - Dec 2017 (3 years)
Responded to and documented technical issues for faculty across campus. Performed PC imaging, secure data handling and removal, software installation, virus and malware removal, and advanced troubleshooting, escalating issues to 3rd-tier technicians as needed.
Used the company ticket system to accept customer PC issues, diagnosing and repairing PCs across multiple Windows versions. Provided customer service with an emphasis on sales and PC support.
Worked in the Frozen and Dairy departments with responsibilities including sales floor support and stocking. Managed inventory by expiration dates and helped build sales end caps as directed by store leadership.
Desktop Services Contractor
Kemet Electronics - Corporate Headquarters
Jul 2011 - Oct 2011 (3 months)
Contracted through a staffing agency for three months to support worldwide employees. Opened and closed tickets, performed PC imaging and virus and malware removal, and installed hardware and software using approved company software while escalating issues to the IT Manager.
PC Technician - Internship
Acumen IT
Feb 2011 - Apr 2011 (2 months)
Performed PC imaging, virus and malware removal, and hardware and software installation under supervision. Picked up and delivered client equipment and PCs in the Greer and Greenville area using a company vehicle.
Education
Degrees, certifications, and relevant coursework
ITT Technical Institute
Associate of Applied Science, Applied Science
2009 - 2011
Earned an Associate of Applied Science degree in Applied Science at ITT Technical Institute from 2009 to 2011.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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