Open to opportunities

Daniel Pyun

@danielpyun

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Experienced IT support technician specializing in desktop and lab systems.

United States

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What I'm looking for

I am seeking hands-on technical support or lab manager roles where I can apply device imaging, repair, and print-server expertise, contribute to process improvements, and train or mentor staff in a collaborative environment.

I am an experienced IT support technician with a long history providing Tier 1 and Tier 2 software and hardware support for faculty, staff, and students at a major university. I specialize in desktop and laptop repair, imaging and deployment, print server administration, and technical lab management.

Across roles I have managed Remedy ticket queues, trained staff, coordinated large-scale PC moves and hardware refreshes, and acted as the primary support contact for faculty and leadership. I have administered printers and print servers (including HP Web JetAdmin), deployed and secured devices for events, and implemented lifecycle replacements and maintenance procedures.

I am detail-focused and process-oriented, with experience documenting procedures, identifying support trends, and providing high-priority classroom and lab support. I bring practical hands-on repair skills, configuration and imaging expertise, and a collaborative approach to training and knowledge transfer.

Experience

Work history, roles, and key accomplishments

Tech Support Technician

The University of North Carolina at Chapel Hill

Apr 2007 - Feb 2023 (15 years 10 months)

Provided Tier 1–2 software/hardware support for faculty and staff, managed Remedy ticketing queues, and led technical support for computing and behavioral labs, improving incident triage and resolution efficiency.

Tier 1 Support Imaging & Deployment

Computer Repair Technician

Emtec Inc.

Sep 2006 - Dec 2006 (3 months)

Diagnosed and repaired Dell and IBM/Lenovo PCs and serviced HP/Xerox/Lexmark printers; managed and executed large-scale PC relocations of 50–300 units.

Laptop Hardware Replacement Printer Maintenance PC Moves RAM Replacement

Customer Service Representative

Rohm and Haas

Dec 2003 - May 2006 (2 years 5 months)

Processed and managed customer orders, produced daily reports on orders at risk, maintained the Customer Service intranet, and supported disaster recovery testing and departmental IT needs.

Order Management Reporting Customer Support Disaster Recovery

Help Desk Consultant

Rohm and Haas

Jan 2002 - Apr 2002 (3 months)

Answered help desk calls, troubleshot software and account issues, logged and routed tickets, and performed PC hardware installations and reassemblies.

Help Desk Support Ticketing Password Resets Printer Installation PC Assembly Troubleshooting Customer Service

Computer Repair Technician

Second Source

Jan 2001 - May 2001 (4 months)

Diagnosed and repaired IBM-compatible PCs, built and quality-tested new systems, and managed incoming repair intake.

Quality Testing Troubleshooting

Quality Control Technician

Frito-Lay

May 1999 - Apr 2000 (11 months)

Collected and logged product samples and moisture data for Doritos® 3D’s® production, managed sample shipment to corporate labs, and tracked waste and quality metrics.

Quality Control Logging Waste Tracking Product Testing Reporting