Jeff User
@jeffuser7
I troubleshoot hardware, networks, and customer technical issues across high-volume support environments.
United StatesWhat I'm looking for
I'm currently testing and diagnosing diverse electronic devices at Human I-T, processing 20–30 devices each day for e-commerce listings.
I inspect hardware for defects, verify functionality, and assess market value before items are prepared for eBay and proprietary storefronts.
At SkyBell Technologies, I resolved escalated network and connectivity issues through phone support and ticketing systems. I also supported Tier 1 staff by de-escalating customer issues and mentoring junior technicians.
I'm CompTIA A+ certified and bring hands-on experience with Windows, Linux, Microsoft 365, Zendesk, Python, HTML, and Django.
Experience
Work history, roles, and key accomplishments
Electronics Testing Associate
Human I-T
May 2023 - Present (3 years 4 months)
Performed detailed diagnostics, functionality checks, and market value assessments on diverse electronic devices in a high-volume environment. Consistently met and exceeded daily productivity targets of 20–30 devices tested and processed.
Education
Degrees, certifications, and relevant coursework
Los Angeles City College
Associate of Arts, Political Science
2019 - 2023
Earned an Associate of Arts in Political Science from Los Angeles City College.
Los Angeles City College
Associate of Arts, Communications
2019 - 2022
Earned an Associate of Arts in Communications from Los Angeles City College.
Los Angeles City College
Associate of Arts, Liberal Arts
Earned an Associate of Arts in Liberal Arts with a focus on Arts and Humanities and Social and Behavioral Sciences.
Forman School
High School Diploma, General Studies
Graduated from Forman School in May 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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