Emily PinedaEP
Looking for a job

Emily Pineda

@emilypineda

Customer Service Representative with 4 years of experience. I am passionate about customer care.

United States
Message

What I'm looking for

Seeking a long-term career at a revolutionary company to boost revenue and serve customers.

As a dedicated and results-driven Customer Service Representative, I excel in delivering exceptional customer satisfaction. With a strong background in Office 365 and organizational skills, I efficiently troubleshoot issues and ensure seamless customer interactions. My proficiency in communication, active listening, and empathy enables me to build strong relationships with customers and providers alike.

Throughout my professional experience, I have consistently exceeded metrics and key job accountabilities, demonstrating my ability to work effectively in fast-paced environments. My passion for customer service and commitment to providing timely responses have earned me recognition, including the Aspen Dental Award of Excellence.

I am now seeking a long-term career at a revolutionary company where I can leverage my skills to boost revenue and serve customers. I am excited to bring my expertise and enthusiasm to a new role and contribute to a company's success.

Experience

Work history, roles, and key accomplishments

AD

Scheduling Center Agent

Aspen Dental

Mar 2023 - Aug 2023 (5 months)

Responded to 60-70 inbound calls, exceeding metrics through effective sales techniques. Navigated complex scheduling systems, ensuring accurate patient information. Fostered positive relationships with patients and providers, facilitating smooth scheduling.

AH

Clinical Customer Service Representative

American Specialty Health

Sep 2022 - Dec 2022 (3 months)

Researched patient profiles, utilizing multiple portals and systems efficiently. Educated patients, providers, and third parties on member benefits. Recorded call logs and forwarded to research. Exceeded key job accountabilities by utilizing sources to provide timely responses.

Education

Degrees, certifications, and relevant coursework

Emily hasn't added their education

Don't worry, there are 90k+ talented remote workers on Himalayas

Tech stack

Software and tools used professionally

Interested in hiring Emily?

You can contact Emily and 90k+ other talented remote workers on Himalayas.

Message Emily

People also viewed

View all talent

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Emily Pineda - Scheduling Center Agent - Aspen Dental | Himalayas