Emily Pineda
@emilypineda
Customer Service Representative with 4 years of experience. I am passionate about customer care.
What I'm looking for
As a dedicated and results-driven Customer Service Representative, I excel in delivering exceptional customer satisfaction. With a strong background in Office 365 and organizational skills, I efficiently troubleshoot issues and ensure seamless customer interactions. My proficiency in communication, active listening, and empathy enables me to build strong relationships with customers and providers alike.
Throughout my professional experience, I have consistently exceeded metrics and key job accountabilities, demonstrating my ability to work effectively in fast-paced environments. My passion for customer service and commitment to providing timely responses have earned me recognition, including the Aspen Dental Award of Excellence.
I am now seeking a long-term career at a revolutionary company where I can leverage my skills to boost revenue and serve customers. I am excited to bring my expertise and enthusiasm to a new role and contribute to a company's success.
Experience
Work history, roles, and key accomplishments
Scheduling Center Agent
Aspen Dental
Mar 2023 - Aug 2023 (5 months)
Responded to 60-70 inbound calls, exceeding metrics through effective sales techniques. Navigated complex scheduling systems, ensuring accurate patient information. Fostered positive relationships with patients and providers, facilitating smooth scheduling.
Clinical Customer Service Representative
American Specialty Health
Sep 2022 - Dec 2022 (3 months)
Researched patient profiles, utilizing multiple portals and systems efficiently. Educated patients, providers, and third parties on member benefits. Recorded call logs and forwarded to research. Exceeded key job accountabilities by utilizing sources to provide timely responses.
Guest Service Representative
Target
Feb 2020 - Aug 2022 (2 years 6 months)
Demonstrated product knowledge and offerings to educate guests. De-escalated negative situations while following policies and procedures. Informed guests of brand launches, store activities and events.
Education
Degrees, certifications, and relevant coursework
Emily hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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