Open to opportunities

Luna Fernandez

@lunafernandez

Message

Dedicated professional with 5 years in document management and quality control.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated professional with over five years of experience in document management, quality control, and problem resolution. My career has been marked by a commitment to excellence and a passion for helping others, particularly in high-pressure environments. I have honed my skills in troubleshooting and customer service, ensuring that I meet departmental goals while maintaining a high level of accuracy and efficiency.

Throughout my career, I have worked in various industries, including healthcare, hospitality, and telecommunications. My ability to adapt quickly to new software and processes has allowed me to thrive in diverse roles, from assisting patients at Aspen Dental to managing sensitive information at Turbotax. I take pride in my strong interpersonal communication skills, which enable me to build rapport with clients and colleagues alike, ensuring a collaborative and productive work environment.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Aspen Dental

Jan 2025 - Present (6 months)

Utilized trained sales techniques to achieve company goals for appointments set and customer satisfaction. Assisted existing patients in connecting with offices for ongoing dental issues and responded to a high volume of inbound calls.

Customer Satisfaction Inbound Patient Care Appointment Setting

Team Collaborator

Best Western

May 2024 - Sep 2024 (4 months)

Collaborated with the team to effectively improve metrics and achieve company goals. Upheld security standards by diligently following protocols with sensitive data and proficiently worked with various company software/programs.

Team Collaboration Data Security Problem Solving

Tax Support Specialist

Turbotax

Mar 2024 - Apr 2024 (1 month)

Adapted to company software and databases within five days, assisting with locating previous tax returns, amendments, and rejections. Managed sensitive information with discretion and maintained confidentiality while documenting all issues and resolutions efficiently.

Database Management Confidentiality

Technical Support Specialist

IntrouchCX - Genesis

Oct 2022 - Nov 2023 (1 year 1 month)

Promoted within three months, updating the system database weekly regarding tickets and processing documentation for system approval. Multitasked by assisting customers through calls, emails, and chats, meeting weekly metrics for performance and time management.

Database Management Technical Support Performance Metrics Multitasking

Sales Associate

Boxlunch

Sep 2021 - Oct 2022 (1 year 1 month)

Communicated product trends to management and HQ partners for product stocking and processed sales transactions, driving add-on sales. Assisted with planogram changes, store maps, wall fixtures, and merchandising mixes.

Merchandising Inventory Management Customer Service

Customer Service Representative

Cox Communications

Mar 2021 - Aug 2021 (5 months)

Supported operational improvements and problem resolution, reviewing account and service histories to identify trends and issues. Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies.

Support Operations Trend Analysis Quality Control Technical Troubleshooting