Open to opportunities

Dymond McMillan

@dymondmcmillan

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Detail-oriented professional with expertise in customer service and data entry.

United States

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What I'm looking for

I am looking for a role that values accuracy and efficiency, with opportunities for professional growth.

I am a detail-oriented and tech-savvy professional with a strong background in customer service, clerical support, and technology troubleshooting. My experience includes high-volume data entry with a proven ability to maintain accuracy and efficiency in fast-paced environments. I thrive in remote work settings and am adept at using CONTACT software systems for order processing, documentation, and case management.

Throughout my career, I have demonstrated a commitment to maintaining confidentiality and meeting deadlines. My role as a Team Member at ChickFil-A involved processing customer orders swiftly while ensuring accurate data entry into digital POS systems. Additionally, my experience as a Tier 2 Management & Resolution Specialist at Apple honed my troubleshooting skills for complex technical issues, where I managed digital case files and maintained data integrity within CRM systems.

Experience

Work history, roles, and key accomplishments

Team Member

Chick-Fil-A

Oct 2023 - Present (1 year 9 months)

Processed high-volume customer orders with speed and accuracy, inputting data into digital POS systems. Maintained accurate records of transactions and utilized internal systems to track orders and customer feedback.

Data Entry Customer Service Record keeping

Tier 2 Management & Resolution Specialist

Apple

Mar 2021 - Present (4 years 4 months)

Conducted in-depth troubleshooting of complex technical issues related to Apple products and services, including hardware, software, and network. Handled digital case files, ensuring data integrity and proper categorization within Apple’s CRM systems.

Troubleshooting Technical Support CRM Systems Data Integrity Case Management Hardware Software Networking

Dental Assistant/Front Office

Dream Dental

Jul 2019 - Present (6 years)

Responsible for patient data entry into practice management software, including scheduling, insurance verification, and clinical documentation. Handled sensitive personal and medical information with strict confidentiality and maintained digital filing.

Data Entry Practice Management Software Scheduling Confidentiality Record keeping Insurance Verification

Shift Manager

Jersey Mike's Subs

Sep 2017 - Present (7 years 10 months)

Managed employee schedules and entered operational data using internal systems. Maintained inventory logs and ensured accurate daily reporting.

Operational Data Entry Inventory Management Team Leadership

Education

Degrees, certifications, and relevant coursework

Ogle School of Skin, Hair, and Nails

Professional Esthetician License, Esthetics

Obtained a Professional Esthetician License in July 2023. This involved comprehensive training in skin, hair, and nail care, preparing for a career in esthetics.

Kent State University

Bachelor of Science, Science

Pursued a Bachelor of Science degree from August 2016 to May 2017. This program provided a foundational understanding in various scientific disciplines.