Open to opportunities

Hafsa Imtiaz

@hafsaimtiaz

Detail-oriented receptionist and administrative professional delivering high-volume customer service and accurate scheduling.

United Kingdom

Message

What I'm looking for

I’m looking for UK receptionist, administrative assistant, or customer service roles where I can handle front-desk duties, high-volume calls, bookings, and record keeping—while delivering friendly, professional service and supporting a smooth daily workflow.

I’m a detail-oriented and reliable administrative professional with a Bachelor’s degree in Computer Science and experience in customer service and front-desk operations. I handle high-volume calls, manage bookings, maintain accurate records, and deliver excellent customer service with strong communication and professional telephone etiquette.

In my recent receptionist role, I scheduled taxi bookings accurately, resolved customer enquiries and complaints efficiently, and kept customer records and booking systems up to date. I also managed email communications and coordinated information between customers and drivers, bringing strong organisation, time management, and multitasking to every shift.

Experience

Work history, roles, and key accomplishments

Receptionist

Bargain Taxi

May 2023 - Feb 2025 (1 year 9 months)

Managed high-volume inbound calls and scheduled accurate taxi bookings, resolving customer enquiries and complaints. Maintained customer records and coordinated email communications between customers and drivers while providing front-desk reception support.