Open to opportunities

Milo Angol

@miloangol

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Organised administrative professional with 4+ years' experience in customer-facing office roles.

United Kingdom

Message

What I'm looking for

I seek an administrative role in a supportive team where I can use my organisation, customer service and diary-management skills to improve operations and grow professionally.

I am an organised administrative assistant with over four years' experience delivering front-line customer service, appointment scheduling, document management and general office support in busy environments. I consistently maintain accurate records, support stock and basic financial administration, and produce professional presentations and website content updates to support business needs.

I work well under pressure, prioritize multiple tasks efficiently, and communicate clearly by phone, email and in person. My achievements include improving digital record management through document conversion, supporting smooth daily operations at busy reception desks, and delivering empathetic, high-volume customer support during the COVID-19 response.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Utopia Beauty Salon

Sep 2024 - Dec 2025 (1 year 3 months)

Provided administrative and reception support in a busy salon, managing appointment bookings, client records, and basic financial transactions while maintaining confidentiality and high customer service standards.

Customer Service Data Entry Microsoft Word Record keeping Payments Processing Stock Control

Office Assistant

Unico Property Group

Oct 2021 - Apr 2024 (2 years 6 months)

Supported office operations by producing presentations, updating website content, digitising documents, managing marketing materials, and coordinating property viewings to ensure efficient daily workflows.

Microsoft PowerPoint Data Entry Document Management Customer Service Scheduling Marketing Support

Customer Service Rep

Serco

May 2020 - Sep 2020 (4 months)

Delivered empathetic, high-volume telephone support for a COVID-19 hotline, resolving complex enquiries and maintaining professionalism in time-sensitive and emotionally charged situations.

Customer Support Troubleshooting Empathy Communication Remote Work Complaint Resolution Time Management

Education

Degrees, certifications, and relevant coursework

St Bonaventure's Secondary School & Sixth Form

BTEC Business Level 3, Business Management

2014 - 2021

Grade: DDD

Completed secondary and sixth form education with BTEC Level 3 Business (DDD) and A-level style subjects including Maths, English and Italian; also undertook additional studies in Business Management and Law.