Open to opportunities

Sarah Hart

@sarahhart3

Patient-focused reception and administration professional supporting fast-track endoscopy pathways and seamless clinic operations.

United Kingdom

Message

What I'm looking for

I’m looking for a patient-facing administration/reception role where I can keep pathways running smoothly, communicate clearly with patients and clinicians, and use my scheduling, data-entry, and confidentiality skills to support an organized, supportive team.

I bring strong, customer-facing administration experience across clinical and retail environments, with a focus on excellent communication, a proactive, can-do mindset, and delivering high-quality service under pressure. In endoscopy roles, I manage fast-track pathways end-to-end—expediting 2ww referrals, processing patient enquiries, and ensuring accurate, timely data entry for waiting lists and documentation.

Most recently, I’ve worked as an Administration Assistant/Receptionist supporting IOW Endoscopy, where I implement validated E-referrals from ECL to PAS waiting lists, coordinate patient transport, and schedule pre-assessments via phone, face-to-face, or postal communication. I also provide reception coverage, handle calls from patients and clinicians, manage cancellations and rebooking to minimize disruption, and use systems such as PAS, E-CareLogic, Microsoft Word, and the Envoy text messaging service to keep information moving.

Experience

Work history, roles, and key accomplishments

Endoscopy Admin Assistant

IOW Endoscopy

Sep 2024 - Sep 2025 (1 year)

Managed 2-week wait and endoscopy referrals, processing emails, patient enquiry forms, and validated referrals onto waiting list systems while maintaining accurate records. Coordinated scheduling, pre-assessments, patient transport, and communication with clinicians, consultants, and GP practices.

E Referral Systems PAS Waiting List Management Endoscopy Scheduling

Endoscopy Receptionist

IOW Endoscopy

Apr 2019 - Sep 2024 (5 years 5 months)

Provided professional reception support for patients and clinical teams, handling admissions and discharges and ensuring confidentiality at all times. Supported patient flow by preparing referrals and pathways, scanning/uploading documents, managing waiting lists, and coordinating pre-assessment scheduling and clinic administration.

PAS Admissions Discharges Support Confidentiality Waiting List Management Stock Management

Tele Sales & Customer Service

Hills & Saunders / Venture Portraits

Apr 2000 - Oct 2022 (22 years 6 months)

Spearheaded customer engagement through questionnaire coordination and delivered tele-sales customer service by telephone. Completed administration duties including data entry, email correspondence, and handling confidential data for marketing analysis and mailshot campaigns.

Customer Engagement Customer Service Data Entry Marketing Analysis Mailshot Campaign Support

Customer Service Advisor

Liz Earle Beauty

Jun 2005 - Nov 2018 (13 years 5 months)

Provided expert customer support to UK and international customers via telephone, email, live chat, and social media, resolving queries and handling complaints professionally. Managed complex data entry, supported QVC-related returns/refunds and delivery/payment enquiries, and delivered in-store skincare consultations while maintaining stock control.

Customer Service Email Support Live Chat Support Social Media Customer Support Complaint Resolution Order Management Customer Feedback Analysis

Customer Service & Stock Clerk

Courts Furnishers UK Ltd

Apr 1996 - Feb 1999 (2 years 10 months)

Handled incoming customer calls and processed orders and payments while maintaining accurate customer details and completing daily reconciliations. Managed complaints calmly, liaised with suppliers and drivers to coordinate deliveries and replacements, and supported store expansion by training new office/admin staff.

Order Processing Payment Processing Delivery Coordination Complaint Resolution

Office Administrator

Risby Air Conditioning

Jan 1995 - Jan 1996 (1 year)

Delivered versatile office administration across roles including deputy manager and office manager, supporting customer credit scoring for loan applications and maintaining inventory/procedural controls. Managed logistics coordination, ledger reconciliation and daily banking, resolved account discrepancies, and handled cashier/petty cash responsibilities.

Office Administration Inventory Management Credit Scoring Cashier Logistics Coordination Complaint Resolution

Office Junior

Thomas International

Jan 1992 - Jan 1994 (2 years)

Provided general office support including managing post, photocopying, answering incoming calls, and front-of-house cover when required. Arranged weekly logistics for consultants and assisted with day-to-day administrative tasks.

Front Desk Support Post Management General Administration Customer Care Office Support