Open to opportunities

Kaye Ambos

@kayeambos

Message

Detail-oriented property manager focused on operations and guest service.

Philippines

Message

What I'm looking for

I seek a role in property or short‑term rental management where I can improve operations, train teams, handle guest relations, and support real estate transactions in a collaborative, service-focused environment.

I am a detail-oriented property manager with extensive hands-on experience in short-term and long-term property operations, guest support, and administrative systems. I have a proven track record of improving workflows, resolving escalations, and maintaining high guest satisfaction across platforms like Airbnb, Vrbo, and OTA channels.

My background includes managing VIP properties, overseeing maintenance schedules, processing payments and security deposits via Stripe and other platforms, and training teams to raise service quality. I have supported real estate agents with listings, documentation, and transaction administration while keeping property databases accurate and up to date.

I bring strong competency in property management systems (Lavanda, Guesty, Hospitable), collaboration tools (Notion, Trello, Gsuite), and marketing/support platforms, and I am ready to leverage my customer-service focus and operational discipline to take on new property management and real estate support challenges.

Experience

Work history, roles, and key accomplishments

Current

Real Estate Assistant Administrator

Current

NextHome Modern Realty

Jul 2022 - Present (3 years 5 months)

Supported agents with administrative tasks including listings, client correspondence, contract preparation, and accurate transaction documentation to streamline operations.

Property Databases Administrative Support

Short Term Property Manager

GetLavanda

Dec 2022 - Jun 2023 (6 months)

Managed guest experience operations and VIP properties, improving service quality by implementing workflows and resolving escalations to increase guest satisfaction. Oversaw maintenance schedules, bookings, and payments via Stripe and OTA platforms.

Property Management Systems Stripe OTA Escalations Training Delivery

Guest Experience Team Leader

NThebnbdream

Oct 2020 - Nov 2021 (1 year 1 month)

Led graveyard-shift guest support team, conducted quality checks, handled escalations, and delivered training to improve customer service practices. Managed VIP properties and ensured timely resolution of guest issues.

Team Leadership Quality Assurance Escalation Management Training Shift Scheduling Customer Service

Guest Experience Associate

GetLavanda

Oct 2019 - Oct 2020 (1 year)

Assisted guests with bookings, check-in/out, and resolved inquiries to maintain satisfaction; provided invoices and refunds and coordinated with teams for timely service delivery.

Check Out Coordination Documentation

Reservations Agent

GoodNightStay

Sep 2018 - Oct 2019 (1 year 1 month)

Handled Airbnb and Vrbo inquiries, coordinated schedules and property showings, and supported closing procedures to improve reservation conversion and guest experience.

Airbnb VRBO Scheduling Property Showings Customer Service