Open to opportunities

Chelsea Cheryl Magdales

@chelseacherylmagdale

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Experienced virtual assistant and property reservations specialist.

Philippines

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What I'm looking for

I seek a remote or hybrid role in hospitality/prop-tech where I can manage reservations, improve guest experience, and streamline admin processes while growing into greater operational responsibility.

I am a dedicated virtual assistant and reservations specialist with experience managing property operations, guest communications, and administrative systems for hospitality and vacation-rental clients. I have handled front-desk duties, reservation processing, payment reconciliation, and coordination with housekeeping and maintenance teams.

My background includes guest services roles at a major hotel and remote VA positions supporting U.S. clients, where I managed OTA calendars, scheduling, and customer support via phone, chat, and email. I have streamlined booking workflows, prevented double-bookings, and maintained accurate records of office expenses and reservations.

I bring proven experience with hospitality software and collaboration tools, a strong focus on customer satisfaction, and the ability to multitask across calendars, travel arrangements, and administrative responsibilities to ensure smooth operations.

Experience

Work history, roles, and key accomplishments

Virtual Assistant / Admin Support

NW Hosting

Mar 2024 - Mar 2025 (11 months)

Managed day-to-day operations for assigned rental properties and handled reservations, improving booking accuracy and payment compliance. Coordinated housekeeping and guest communications to ensure smooth stays and timely issue resolution.

Property Management Payment Processing Microsoft Office CRM

Guest Services Associate

Radisson Blu Hotel Cebu

Apr 2023 - Feb 2024 (10 months)

Handled front desk operations including check-ins/check-outs and payments while resolving guest inquiries and complaints to maintain service standards. Maintained office expenses and performed night runs to ensure uninterrupted hotel operations.

Front Desk Operations Guest Service Check Out Cash Handling Microsoft Office Night Operations

Property Manager / Reservation Specialist

Boss Furnished Rentals

Jan 2021 - Feb 2023 (2 years 1 month)

Managed scheduling, guest communications, and property maintenance coordination for furnished rentals, and handled OTA inquiries to optimize occupancy and guest satisfaction. Arranged guest transportation and served as primary contact throughout stays.

Property Management OTA Coordination (Airbnb Booking Expedia)Scheduling Transportation & Logistics CRM

Customer Support Representative

Docusign (BPO)

May 2019 - Jan 2021 (1 year 8 months)

Provided multi-channel technical and customer support, troubleshooting software issues and tracking tickets to resolution while maintaining service-level targets. Used ticketing systems to document issues and escalate complex problems.