Open to opportunities

Kaustubh R Deshpande

@kaustubhrdeshpande

Maritime operations professional transitioning into remote customer support through calm, detail-driven incident handling.

India

Message

What I'm looking for

I’m looking for remote customer service and support where I can handle customer email and chat, manage incident reporting and documentation, communicate professionally in English, and resolve issues calmly—while staying time zone flexible and focused on dependable outcomes.

I’m a detail-oriented maritime professional with 15+ years of experience in global shipping operations, currently transitioning into remote customer service and support roles. I’ve managed operational communication logs, reporting systems, and safety documentation while coordinating with multinational crews and shore-based teams in English.

In high-pressure, 24/7 environments, I maintain shift-based discipline, handle emergencies and safety procedures calmly, and ensure compliance with standard operating procedures. I’m now bringing that same reliability to customer email & chat handling, incident reporting & documentation, and professional client interaction with time zone coordination using structured digital workflows.

Experience

Work history, roles, and key accomplishments

Able-Bodied Seaman & 3rd Officer

Various International Tanker Companies

Jan 2007 - Jan 2024 (17 years)

Managed operational communication logs, incident reporting, and safety documentation for international tanker voyages while coordinating with multinational crew and shore teams in English under time-sensitive conditions. Maintained strict shift schedules and handled emergency and crisis procedures calmly while ensuring compliance with standard operating procedures.

Communications Operations Incident Reports Documentation Control Safety Procedures Shift Management Multinational Coordination MS Office