At Hempel Paints, I work in Marine Customer Care and Inside Sales, handling the Order to Cash process for Sea Stock and Dry Dock orders. As part of Project Dragon, I helped reduce dry dock invoicing time from 20 days to 7 after receipt of the consumption report or proof of delivery.
I also helped implement one way of working for quotations and orders across regions and customers. My work includes coordinating with finance and area associates, following up on deliveries, and handling customer queries and escalations.
At Hapag Lloyd GSC, I worked across EPOS, Freight Audit, and US export documentation. I contributed automation ideas for the EPOS team that received Hackathon runner-up recognition, and supported process accuracy through audits, reporting, and team reviews.
Earlier, I worked in documentation and customer service roles at CMA-CGM Shared Service Center and Maersk Global Service Center. At Maersk, I handled UK, Ireland, and Belfast customer service and shipment queries, and received several customer service and contribution awards.
