Open to opportunities

Sabir Ahmed

@sabirahmed

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Customer Support Lead with expertise in operations and problem-solving.

India

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What I'm looking for

I am looking for a role that offers professional growth and the opportunity to leverage my skills in a dynamic environment.

I am a dedicated professional with a Bachelor of Engineering in Petroleum and Offshore Engineering, and over seven years of experience in customer support and operations management. My career has been defined by my roles as a Customer Support Lead at Cape Altrad in Oman, and as a Subject Matter Expert at UST, where I honed my skills in process optimization and client relations.

Throughout my career, I have developed a strong foundation in troubleshooting and coding, particularly during my tenure with Concentrix Daksh Services, where I supported Virgin Media, UK. My technical skills are complemented by my proficiency in Microsoft applications and programming languages, enabling me to provide exceptional service and support to clients. I am committed to continuous learning and professional growth, and I hold various certifications, including STCW and NEBOSH.

Experience

Work history, roles, and key accomplishments

Customer Service Lead

Cape Altrad

Sep 2022 - Jun 2025 (2 years 9 months)

Led a team in providing exceptional customer service, ensuring high levels of customer satisfaction. Managed customer inquiries and resolved complex issues efficiently to maintain service standards.

Customer Service Team Leadership Customer Satisfaction Service Management

SME (Subject Matter Expert)

UST

Jan 2021 - Aug 2022 (1 year 7 months)

Served as a Subject Matter Expert for Prologis and Morgan Stanley processes, providing in-depth knowledge and support. Collaborated with teams to optimize workflows and resolve critical operational challenges.

Subject Matter Expertise Process Optimization Workflow Management Support Operations Problem Solving

Customer Support Manager

Diopter Systems Pvt. Ltd

Aug 2018 - Oct 2020 (2 years 2 months)

Managed customer support operations, overseeing a team to deliver effective solutions and improve customer retention. Implemented strategies to enhance service quality and streamline support processes.

Customer Support Management Team Supervision Customer Retention Quality Process Improvement

Operation Representative

Concentrix Daksh Services India Private Limited (IBM Daksh)

Mar 2017 - Jul 2018 (1 year 4 months)

Provided operational support for VirginMedia, UK clients, focusing on coding and troubleshooting software and products. Utilized remote access tools to diagnose and resolve technical issues efficiently.

Operations Support Coding Troubleshooting Remote Access Technical Support

Operational Representative

Jigini Traders, Inc.

Jan 2015 - Feb 2017 (2 years 1 month)

Performed duties as an Operational Representative, contributing to daily business operations and ensuring smooth workflow. Assisted in various tasks to support the company's objectives and client needs.

Business Operations Workflow Management

Education

Degrees, certifications, and relevant coursework

Academy of Maritime Education and Training (AMET) University

Bachelor of Engineering (B.E), Petroleum and Offshore Engineering

2010 - 2014

Studied Petroleum and Offshore Engineering at AMET University from 2010 to 2014. Gained foundational knowledge in the field, preparing for a career in the industry.