Open to opportunities

Nabeela Khan

@nabeelakhan

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Dynamic professional skilled in data analysis and customer service.

India

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values data-driven decision-making.

I am a dynamic professional with a proven track record in data analysis and trend assessment, particularly during my tenure at Shan Ship Management Pvt Ltd. My expertise lies in enhancing customer satisfaction and operational efficiency, where I have successfully utilized my skills in MS Office and Marine PMS Software to achieve key performance indicators. I pride myself on my strong conversational skills, which have allowed me to foster significant improvements in service delivery.

In my role as a Technical Cum Purchase Assistant, I analyzed monthly vessel reports and maintained inventories of critical supplies, ensuring smooth operations across the fleet. My previous experience as a Senior Customer Service Agent at Teleperformance further honed my ability to resolve customer issues effectively, leading to increased satisfaction ratings. I have also worked as a Private Teacher, where I developed strong time management skills and a commitment to student success.

Experience

Work history, roles, and key accomplishments

Technical Cum Purchase Assistant

Shan Ship Management Pvt Ltd

Oct 2023 - Present (1 year 9 months)

Analyzed monthly vessel reports including cash, provision, vessel chat cards, and bond. Maintained and reviewed inventories of Lub Oils, Chemical, Paint, Engine Critical Spares, and Gas.

Data Analysis Inventory Management Auditing Marine PMS Software

Senior Customer Service Agent

Teleperformance

Aug 2022 - Present (2 years 11 months)

Increased customer satisfaction ratings by effectively answering questions and resolving issues related to Amazon products. Identified opportunities to upsell and cross-sell Amazon products and services.

Customer Service Conflict Resolution Upselling Cross Selling Documentation

Private Teacher/Coach

Private Coaching

Jun 2018 - Present (7 years 1 month)

Ensured curriculum completion with maximum knowledge retention through various teaching methods. Tested students' comprehension and met with parents to discuss progress.

Curriculum Development Classroom Management Time Management

Education

Degrees, certifications, and relevant coursework

Reena Mehta College

Bachelor of Commerce, Commerce

Grade: First Class

Achieved a First Class in Bachelor of Commerce from Reena Mehta College. This program provided a strong foundation in business principles and practices.

Reena Mehta College

Higher Secondary Certificate, General Studies

Grade: First Class

Completed Higher Secondary Certificate (HSC) with First Class honors at Reena Mehta College. This credential prepared me for further academic pursuits.