Nabeela Khan
@nabeelakhan
Dynamic professional skilled in data analysis and customer service.
What I'm looking for
I am a dynamic professional with a proven track record in data analysis and trend assessment, particularly during my tenure at Shan Ship Management Pvt Ltd. My expertise lies in enhancing customer satisfaction and operational efficiency, where I have successfully utilized my skills in MS Office and Marine PMS Software to achieve key performance indicators. I pride myself on my strong conversational skills, which have allowed me to foster significant improvements in service delivery.
In my role as a Technical Cum Purchase Assistant, I analyzed monthly vessel reports and maintained inventories of critical supplies, ensuring smooth operations across the fleet. My previous experience as a Senior Customer Service Agent at Teleperformance further honed my ability to resolve customer issues effectively, leading to increased satisfaction ratings. I have also worked as a Private Teacher, where I developed strong time management skills and a commitment to student success.
Experience
Work history, roles, and key accomplishments
Technical Cum Purchase Assistant
Shan Ship Management Pvt Ltd
Oct 2023 - Present (1 year 9 months)
Analyzed monthly vessel reports including cash, provision, vessel chat cards, and bond. Maintained and reviewed inventories of Lub Oils, Chemical, Paint, Engine Critical Spares, and Gas.
Senior Customer Service Agent
Teleperformance
Aug 2022 - Present (2 years 11 months)
Increased customer satisfaction ratings by effectively answering questions and resolving issues related to Amazon products. Identified opportunities to upsell and cross-sell Amazon products and services.
Private Teacher/Coach
Private Coaching
Jun 2018 - Present (7 years 1 month)
Ensured curriculum completion with maximum knowledge retention through various teaching methods. Tested students' comprehension and met with parents to discuss progress.
Education
Degrees, certifications, and relevant coursework
Reena Mehta College
Bachelor of Commerce, Commerce
Grade: First Class
Achieved a First Class in Bachelor of Commerce from Reena Mehta College. This program provided a strong foundation in business principles and practices.
Reena Mehta College
Higher Secondary Certificate, General Studies
Grade: First Class
Completed Higher Secondary Certificate (HSC) with First Class honors at Reena Mehta College. This credential prepared me for further academic pursuits.
Raval International School
Class X, General Studies
Grade: First Class
Achieved First Class in Class X from Raval International School. This foundational education provided a strong academic base.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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