Ridhi Garg
@ridhigarg
I resolve banking customer issues, streamline operations, and build trusted client relationships.
IndiaWhat I'm looking for
At Federal Bank Ltd., I supported approximately 80 customers daily across banking products and digital services, resolving complex requests and building long-term relationships through personalized financial guidance.
I've executed customer onboarding and KYC verification under RBI guidelines, managed service requests in Finacle, Oracle, CBS, and CRM platforms, and prepared operational and HNI relationship reports in Advanced Excel. I also generated ₹2–3 lakh in monthly insurance premiums through consultative advisory and mentored 8–10 Probationary Officers, earning the Zenith Award and top quarterly recognition in health and life insurance.
Experience
Work history, roles, and key accomplishments
Assistant Manager
Federal Bank Ltd.
Jul 2022 - Apr 2025 (2 years 9 months)
Served as primary point of contact for ~80 customers daily, resolving complex inquiries and ensuring high satisfaction. Executed customer onboarding and KYC verification per RBI guidelines, and generated ₹2–3 lakh in monthly insurance premiums through consultative sales.
Education
Degrees, certifications, and relevant coursework
Sri Aurobindo College
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree, building a strong foundation in commerce, accounting, and business principles.
Chandigarh University
Master of Business Administration, Finance
Pursued an MBA in Finance, gaining expertise in financial management, banking operations, and customer relationship management.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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