Open to opportunities

Nitin Katagi

@nitinkatagi

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Banking compliance leader specializing in KYC/AML, audit readiness, and RBI-aligned branch operations.

India

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What I'm looking for

I’m looking for a leadership role in banking where I can drive RBI-aligned KYC/AML compliance, strengthen internal controls through audits, and improve onboarding and monitoring outcomes—while coaching teams to manage risk, service quality, and regulatory expectations.

I’m a banking professional focused on branch operations and regulatory compliance, with deep expertise in KYC/AML, Customer Due Diligence (CDD), and RBI-aligned governance. Across my roles, I’ve owned compliance execution end-to-end—from customer onboarding and documentation verification to account monitoring and exception handling.

As Deputy Branch Manager at Saraswat Co-operative Bank Ltd, I manage branch operations while ensuring compliance with RBI guidelines, internal policies, and regulatory requirements. I oversee KYC documentation completion and periodic reviews, monitor AML controls and reporting exceptions, and supervise cash and vault operations with an emphasis on audit readiness. I also coordinate with legal and compliance teams for documentation verification, LEA-related requests, and regulatory matters, while handling customer complaints within regulatory and service standards.

Previously at ICICI Bank Ltd, I led multiple leadership and client management roles, ensuring KYC/AML adherence and internal control frameworks across multiple branches. I conducted and monitored surprise audits, followed up on audit observations and control gaps for timely closure, and supported recovery efforts by tracking early delinquency accounts (0–30 DPD) to prevent NPA slippages.

Experience

Work history, roles, and key accomplishments

Current

Deputy Branch Manager

Current

Saraswat Co-operative Bank Ltd

Apr 2026 - Present (2 months)

Managed branch operations while ensuring RBI-compliant controls, internal policies, and regulatory requirements. Oversaw customer onboarding with KYC/AML documentation verification, monitored AML adherence and exceptions, and coordinated with legal/compliance teams for regulatory matters.

KYC Compliance Anti Money Laundering (AML)Enhanced Due Diligence (EDD)Regulatory Compliance Documentation Verification AML Audit Management Transaction Monitoring Compliance Reporting

Branch Leadership Roles

Icici Bank Ltd

Sep 2023 - Feb 2026 (2 years 5 months)

Led multiple leadership and client management roles across branches, ensuring RBI regulations, KYC norms, and AML policy adherence. Conducted onboarding/KYC record reviews, followed up on audit observations and control gaps, performed surprise audits, and supported recovery efforts for early delinquency accounts.

KYC Compliance Anti Money Laundering (AML)Regulatory Compliance Internal Controls Compliance Monitoring Audit Management Risk Assessment Transaction Monitoring

Personal Banker

Yes Bank Ltd

Jul 2022 - Aug 2023 (1 year 1 month)

Managed customer onboarding including KYC verification, documentation review, and account opening while ensuring AML compliance and internal regulatory requirements. Supported branch operations and transaction processing, resolved customer service requests, and assisted with periodic KYC updates.

KYC Compliance Anti Money Laundering (AML)Customer Onboarding Documentation Verification Regulatory Compliance Compliance Monitoring Customer Service Account Opening Transaction Processing

Team Leader (SLA Operations)

Q-Conneqt Business Solutions

Sep 2018 - Feb 2020 (1 year 5 months)

Managed SLA-driven service operations focused on customer satisfaction and issue resolution. Conducted training, coaching, and performance reviews to improve team outputs.

Service Delivery SLA Management Customer Support Team Leadership Training & Coaching Performance Reviews Process Improvement Customer Satisfaction Operations Management

Senior Team Leader

Hinduja Global Solutions

Dec 2016 - Jul 2018 (1 year 7 months)

Led escalations and customer operations, improving service quality and reducing complaints. Implemented process enhancements and mentored team members.

Escalation Management Customer Operations Customer Service Mentoring Quality Improvement Performance Coaching Operational Support Customer Satisfaction

Customer Support Executive

Myntra Designs Pvt Ltd

Nov 2013 - Apr 2016 (2 years 5 months)

Resolved customer queries, returns, and logistics issues while maintaining high CSAT and supporting backend operational processes. Managed support requests in line with company processes to ensure timely resolutions.