AJAshish Joshi
@ashishjoshi2
Customer-focused banking professional skilled in NPS, operations, and training.
IndiaWhat I'm looking for
I am a banking and customer-support professional with hands-on experience in NPS operations, branch banking, sales, and virtual customer support. I have a proven record of improving customer satisfaction, conversion rates, CASA growth, and operational efficiency across branch and virtual channels.
I have delivered product and compliance training, conducted onboarding and technical training, and developed pitching strategies and conversion frameworks as an NPS Subject Matter Expert. I have managed customer relationships, driven CASA acquisition and fixed-deposit growth, and overseen daily branch operations while ensuring compliance and documentation accuracy.
I hold an MBA in Finance and certifications in Excel analytics and data visualization, and I seek a remote or hybrid role where I can apply my skills in customer success, operational efficiency, training, and quality assurance to deliver measurable business results.
Experience
Work history, roles, and key accomplishments
NPS Subject Matter Expert
Teleperformance Global Services Ltd.
Feb 2023 - Nov 2025 (2 years 9 months)
Delivered product and compliance training for NPS across a virtual center, developed pitching and conversion frameworks, and improved customer handling quality and team conversion performance through targeted coaching and troubleshooting support.
Customer Service Manager
DCB Bank
Nov 2023 - Jan 2024 (2 months)
Managed customer relationships and branch operations as Assistant Manager in branch banking, drove CASA acquisition and fixed deposit growth, generated leads and ensured compliance and documentation accuracy.
HLSales Executive
HDFC Bank Ltd.
Aug 2023 - Oct 2023 (2 months)
Built customer relationships through consultative selling, managed returns and service desk functions, maintained process documentation and ensured service quality to support branch sales and operations.
Sales Executive
HDB Financial Services Ltd.
Nov 2021 - Aug 2023 (1 year 9 months)
Managed customer relationships and provided tailored financial solutions, handled customer service desk operations and maintained internal process documentation to support retention and sales goals.
Education
Degrees, certifications, and relevant coursework
DPDr. D. Y. Patil Vidyapeeth, Pune
Master of Business Administration, Finance
Completed an MBA with a specialization in Finance in 2024.
Kachchh University, Bhuj
Bachelor of Commerce, Commerce
Earned a Bachelor of Commerce degree conferred in 2021.
The Bhuj English School, Bhuj
Higher Secondary Certificate, General Studies
Completed Higher Secondary Certificate (H.S.C.) in 2018.
The Bhuj English School, Bhuj
Secondary School Certificate, General Studies
Completed Secondary School Certificate (S.S.C.) in 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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