Open to opportunities

Shubham Babar

@shubhambabar

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Customer Experience Specialist driving global financial operations, risk controls, and CSAT/NPS excellence.

India

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What I'm looking for

I’m looking to lead international customer-experience and financial-operations improvements—combining risk/compliance rigor with data-driven process transformation in regulated banking, using remote collaboration across UK/EU/AU schedules.

I’m a Global Financial Operations and Customer Experience Specialist with 8+ years managing complex international client lifecycles, global risk controls, and process transformations in regulated banking environments. I’m known for consistently strong CSAT/NPS results through precise issue resolution, escalation management, and strict adherence to international compliance expectations.

In my recent roles, I’ve partnered cross-functionally to streamline cross-border customer journeys, identify systemic process gaps, and present strategic improvements to Managing Directors through an internal Shark Tank program. I’ve also led remote-aligned support teams using data dashboards to isolate bottlenecks and improve SLA adherence, while supporting L1/L2 troubleshooting, application monitoring, and technical investigations.

Experience

Work history, roles, and key accomplishments

Current

Personal Banker

Current

Barclays

Jul 2024 - Present (2 years 1 month)

Collaborated with cross-functional international teams to resolve complex financial queries and streamline cross-border customer journeys. Maintained strong NPS/CSAT performance and ensured adherence to international regulatory standards and data privacy protocols.

Client Lifecycle Management Fintech Compliance Escalation Management Process Improvement Stakeholder Management

Senior Advisor / Supervisor

Deserve Labs Pvt. Ltd

May 2022 - May 2024 (2 years)

Supervised and coached remote-aligned support advisors to improve quality metrics and team performance. Used operational dashboards for performance reporting and maintained quality assurance across international escalation lifecycles and technical account frameworks.

Remote Team Leadership Escalation Management Data Analysis And Reporting Performance Dashboards Quality Assurance Quality Control International Escalation Workflows Coaching

Multiskill Customer Support

Tech Mahindra Business Services

Jun 2019 - Apr 2022 (2 years 10 months)

Managed omnichannel international support workflows across inbound, web chat, and outbound customer journeys for major global accounts. Drove customer retention through negotiation strategies and customer success plans to minimize churn and support renewals.

Omni Channel Support International Customer Service Customer Retention Negotiation Customer Success Renewals

Customer Service Associate

Amazon UK (IBM)

May 2018 - Jun 2019 (1 year 1 month)

Handled UK market customer inquiries including international logistics, order lifecycle queries, and account resolutions aligned to UK time-zone workflows.

UK Market International Logistics Time Zone Aligned Support