KBKeshav Bihani
@keshavbihani
Banking operations leader specializing in KYC, AML and process optimization.
IndiaWhat I'm looking for
I am a banking operations professional with over a decade of experience across corporate and consumer banking, focused on KYC & AML compliance, cash operations, account MIS reporting, and customer service excellence.
I have led teams, driven process improvements, and strengthened audit and regulatory compliance through hands-on ownership of UAT, production validation, SOP adherence, and comprehensive training programs.
In roles at Citibank, IDFC First Bank, Kotak Mahindra Bank and ING Vysya Bank I reduced onboarding TATs, improved KYC accuracy, lowered verification errors, and improved documentation quality and clearing accuracy.
I seek to bring disciplined operations governance, measurable improvement in compliance metrics, and effective stakeholder coordination to a forward-looking banking or financial services team.
Experience
Work history, roles, and key accomplishments
CICustomer Service Executive
Citibank
Jan 2023 - Present (3 years)
Managed email verification, indemnification and cash RCA for recurring issues, handled product mapping and client queries, and led UAT/production validation to strengthen audit and regulatory compliance.
IBManager - KYC & Onboarding
IDFC First Bank
Jan 2017 - Jan 2023 (6 years)
Led KYC verification and tablet-based current account onboarding, managed a team of 6, improved KYC accuracy and reduced onboarding TAT through training and process controls.
KBHandled KYC for savings, current and NRI accounts, managed hold resolutions and deferrals for corporate and salary accounts, and improved KYC TAT and documentation quality.
Clearing Officer
IndusInd Bank
Jan 2014 - Dec 2014 (11 months)
Processed inward/outward cheques, conducted clearing audits and vendor sessions, and improved clearing accuracy through process controls and error reduction.
Education
Degrees, certifications, and relevant coursework
TimesPro
Postgraduate Diploma, Banking and Finance
2014 - 2014
Postgraduate diploma in Banking and Finance with focus on UAT testing and production validation.
UMUniversity of Mumbai
Bachelor of Commerce, Banking Operations Management
2013 - 2013
Bachelor of Commerce with emphasis on banking operations management, audit, and regulatory compliance.
Maharashtra State Board
Class 12 (HSC), General Secondary Education
2010 - 2010
Completed Class 12 secondary education (HSC) under the Maharashtra State Board.
Maharashtra State Board
Class 10 (SSC), General Secondary Education
2008 - 2008
Completed Class 10 secondary education (SSC) under the Maharashtra State Board.
Availability
Location
IndiaAuthorized to work in
Job categories
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