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Kaushik Bhati

@kaushikbhati

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Proficient desktop support engineer with strong analytical skills.

India

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am a dedicated desktop support engineer with over three years of experience in providing exceptional technical support and customer service. My journey began with a BCA in Computer Science, which laid the foundation for my technical skills and problem-solving abilities. I have honed my expertise in network troubleshooting, software installation, and hardware support across various roles.

In my most recent position as a System Administrator at Outflow Media, I have been responsible for managing and maintaining IT systems, ensuring smooth operations, and providing timely support to users. My previous experience at Wipro Limited as a Desktop Support Engineer allowed me to develop strong communication skills and a customer-centric approach, which I believe are crucial in the tech support field. I am passionate about leveraging my skills to enhance user experiences and contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

System Administrator

Current

Outflow Media

Aug 2023 - Present (1 year 9 months)

Currently serving as a System Administrator, responsible for routine network operations including installation, setup, and backup of software, systems, printers, and hardware. Utilize expert analytical and communication skills to support PC-proficient desktop users.

System Administration Installation Hardware Setup Data Backup Communication Skills Analytical Skills

Desktop Support Engineer

Wipro Limited

Apr 2021 - Present (4 years 1 month)

Worked as a Desktop Support Engineer for the ICICI Bank Ltd project. Provided PC-proficient desktop support, including basic network troubleshooting and routine network operations.

Desktop Support Support Customer Support Help Desk Support

Customer Technical Support Engineer

Aforeserve.Com Ltd

Nov 2020 - Present (4 years 6 months)

Provided Customer Technical Support for the IT support of the IFFCO plant in Kandla. Assisted users with technical issues and performed routine system operations.

Technical Support IT Support Troubleshooting Operations Help Desk Support

System Assistant

Ethos HR

Oct 2019 - Present (5 years 7 months)

Served as a System Assistant for the GSRTC Bhuj Division Office. Assisted with system administration tasks and provided support for users.

User Support System Administration

System Administrator

Dev Information Technology Limited

Mar 2016 - Present (9 years 2 months)

Worked as a System Administrator, responsible for routine network operations including installation, setup, and backup of software, systems, printers, and hardware. Supported PC-proficient desktop users.

System Administration Network Operations Installation Hardware Setup Data Backup Desktop Support