Open to opportunities

Harsh Sonawane

@harshsonawane

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Dependable desktop support engineer with strong technical and customer service skills.

India

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What I'm looking for

I am looking for a role that offers opportunities for growth, collaboration, and continuous learning in a dynamic IT environment.

I am a dedicated desktop support engineer with several years of experience in providing exceptional technical support and assistance to end-users. My journey in the IT field has equipped me with a strong foundation in diagnosing and resolving hardware and software issues, ensuring that users can operate efficiently and effectively. I pride myself on my ability to communicate complex technical concepts clearly, allowing me to assist users with a wide range of inquiries.

Throughout my career, I have successfully collaborated with various teams to enhance desktop support operations and improve service delivery. My commitment to continuous learning and professional development has led me to stay updated with emerging technologies and best practices in the IT industry. I have also been recognized with the Flash Award for my outstanding performance in managing critical IT infrastructure during events, showcasing my ability to perform under pressure and deliver results.

Experience

Work history, roles, and key accomplishments

Current

Desktop Support Engineer

Current

Orange Business

Oct 2023 - Present (1 year 8 months)

Diagnosed and resolved hardware and software issues efficiently, providing training to end-users on basic usage of computer applications. Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices, ensuring compliance with corporate policies related to data security standards.

Windows Server Update Services Ticketing Systems Data Security Collaboration

Hardware and Network Support

SaiEtrix Hardware and Networking Solutions

May 2021 - Dec 2021 (7 months)

Troubleshot hardware issues on Desktops, Software, Printers, and Cameras. Possessed knowledge of replacing Desktop, Laptop, Printer, and CCTV Camera hardware parts.

Windows 8 Windows 10 CCTV camera maintenance