LSLove Singh
@akhileshsharma23
Technical Support Engineer with extensive experience in end-user support.
IndiaWhat I'm looking for
I am a dedicated Technical Support Engineer with extensive experience in end-user support, troubleshooting hardware and software issues, and resolving technical problems. My proficiency in managing service desk calls, emails, and tickets ensures timely resolutions, while my skills in installing and configuring operating systems, software applications, and hardware devices contribute to optimal performance and security.
Throughout my career, I have successfully managed technology implementation and administration activities to enhance business functions. My experience includes developing and implementing IT service desk systems, collaborating with cross-functional teams to troubleshoot technical issues, and monitoring security events using SIEM tools. I take pride in my ability to achieve a 100% incident resolution rate within tight timeframes, demonstrating my commitment to providing exceptional user support.
With a Bachelor of Computer Applications and a Diploma in Information Technology Support, I continuously seek to expand my knowledge in cybersecurity and IT support. I am eager to leverage my skills and experience to contribute to a dynamic team that values innovation and excellence in technical support.
Experience
Work history, roles, and key accomplishments
Associate IT Support Engineer
Global NTT data center
Feb 2025 - Present (6 months)
Preferred knowledge and experience in the following areas: Ticketing tools, Application Support, Technical Customer Service, ITIL, Team Management, Customer Operations Management, Infrastructure Support, Remote Support, Remote Team Management, and IVR.
Technical Support Engineer L1
Indus System & Services India PVT LTD
Aug 2023 - Jan 2025 (1 year 5 months)
Managed technology implementation, configuration, and administration activities to ensure efficient business functions. Developed and implemented an IT service desk system to provide user support and generate accurate antivirus and consistent responses to customer inquiries.
Desktop Support Engineer
Tech Mahindra Business and Services
Jul 2022 - Dec 2022 (5 months)
Performed regular system updates and upgrades to ensure security and compatibility with new applications. Diagnosed and repaired hardware components, such as motherboards and hard drives.
Technical Support Engineer L1 (SOC Team)
NetworkTech Lab
Mar 2021 - Jun 2022 (1 year 3 months)
Uncovered and investigated security breaches, recommending remediation approaches in consultation with leadership. Designed cybersecurity infrastructure and policies, ensuring comprehensive compliance with security practices.
Education
Degrees, certifications, and relevant coursework
Alison
Diploma, Information Technology Support
2023 - 2023
Obtained a Diploma in Information Technology Support, gaining practical skills in IT support and troubleshooting. Developed expertise in resolving technical issues and providing user assistance.
Nashik University
Bachelor of Computer Application, Computer Application
2016 - 2019
Completed a Bachelor of Computer Application degree, focusing on fundamental computer science principles and applications. Gained a strong understanding of software development, database management, and network concepts.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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