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BR@bhumaramakrishna
Passionate Desktop Support Engineer with expertise in Windows Administration.
IndiaI am a dedicated Desktop Support Engineer with over 4.5 years of experience in technology and Windows Administration. My journey has been marked by a strong commitment to quality and consistency, ensuring that I stay up-to-date with the latest advancements in technology. I pride myself on my exceptional communication, problem-solving, and decision-making skills, which have been instrumental in my professional growth.
Currently, I serve as a Senior System Specialist at HCL Tech, where I manage various responsibilities including troubleshooting operating system issues, administering Microsoft 365, and ensuring the security of client systems. My previous roles at Wipro have equipped me with a solid foundation in system administration, identity and access management, and network troubleshooting. I thrive in environments that challenge my skills and allow me to contribute to team success.
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Work history, roles, and key accomplishments
HCL Tech
Jan 2023 - Present (2 years 10 months)
Currently working as a Senior System Specialist, responsible for managing and troubleshooting Windows OS, O365 issues, and ensuring timely resolution of support tickets. Engaged in monitoring VDI machines and coordinating with various technical teams.
Wipro
Mar 2022 - Jan 2023 (10 months)
Served as a System Administrator, focusing on user management, software deployment, and troubleshooting various operating system issues. Engaged in administrative tasks related to user accounts and licenses.
Wipro
Mar 2020 - Mar 2022 (2 years)
Worked as a System Administrator handling internal client requests, managing user profiles in Active Directory, and troubleshooting endpoint security products. Ensured compliance with information security standards.
Degrees, certifications, and relevant coursework
KLBachelor of Technology, Electrical and Electronics Engineering
Grade: 6.99
Completed a Bachelor of Technology degree in Electrical and Electronics Engineering with an aggregate of 6.99.
12th Grade, Intermediate Education
Grade: 75.1%
Completed 12th grade with an aggregate of 75.1% from the Board of Intermediate Education, Andhra Pradesh.
10th Grade, Secondary Education
Grade: 62.0%
Completed 10th grade with an aggregate of 62.0% from the Secondary School Certificate.
Software and tools used professionally
IndiaYou can contact Bhuma and 90k+ other talented remote workers on Himalayas.
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