Open to opportunities

Bhuma Ramakrishna

@bhumaramakrishna

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Passionate Desktop Support Engineer with expertise in Windows Administration.

India

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What I'm looking for

I am looking for a role that challenges my technical skills and offers opportunities for growth in a collaborative environment.

I am a dedicated Desktop Support Engineer with over 4.5 years of experience in technology and Windows Administration. My journey has been marked by a strong commitment to quality and consistency, ensuring that I stay up-to-date with the latest advancements in technology. I pride myself on my exceptional communication, problem-solving, and decision-making skills, which have been instrumental in my professional growth.

Currently, I serve as a Senior System Specialist at HCL Tech, where I manage various responsibilities including troubleshooting operating system issues, administering Microsoft 365, and ensuring the security of client systems. My previous roles at Wipro have equipped me with a solid foundation in system administration, identity and access management, and network troubleshooting. I thrive in environments that challenge my skills and allow me to contribute to team success.

Experience

Work history, roles, and key accomplishments

Current

Senior System Specialist

Current

HCL Tech

Jan 2023 - Present (2 years 4 months)

Currently working as a Senior System Specialist, responsible for managing and troubleshooting Windows OS, O365 issues, and ensuring timely resolution of support tickets. Engaged in monitoring VDI machines and coordinating with various technical teams.

Active Directory Incident Management SCCM DNS ServiceNow

System Administrator

Wipro

Mar 2022 - Jan 2023 (10 months)

Served as a System Administrator, focusing on user management, software deployment, and troubleshooting various operating system issues. Engaged in administrative tasks related to user accounts and licenses.

Software Deployment Troubleshooting Group Policy Multi Factor Authentication Self Service Password Reset Reporting

System Administrator

Wipro

Mar 2020 - Mar 2022 (2 years)

Worked as a System Administrator handling internal client requests, managing user profiles in Active Directory, and troubleshooting endpoint security products. Ensured compliance with information security standards.

Active Directory Endpoint Security Troubleshooting Information Security Patching