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sk User

@skuser2

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Dedicated Desktop Support Engineer with a passion for customer service.

India

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am a dedicated and detail-oriented Desktop Support Engineer with over a year of experience in providing technical support and troubleshooting. My journey began at Inspace Technologies, where I honed my skills in hardware and software installation, ensuring that systems run smoothly and efficiently. I take pride in my ability to resolve system issues promptly, enhancing performance and delivering excellent customer service.

Throughout my career, I have successfully configured hardware and software, set up workstations, and provided remote support using tools like Ultra Viewer. My technical expertise includes managing Windows operating systems, performing data backup and recovery, and troubleshooting network issues. I am committed to continuous learning and improvement, as evidenced by my certifications in Hardware and Networking, as well as AWS and DevOps.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

Inspace Technologies and Private Limited

Mar 2024 - Present (1 year 4 months)

Installed and upgraded hardware and software, coordinating installation and follow-up with users to achieve customer satisfaction. Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.

Installation Troubleshooting Hardware software upgrades

Education

Degrees, certifications, and relevant coursework

Hindusthan College of Engineering and Technology

Bachelor of Engineering (B.E), Electronics and Communication Engineering (ECE)

Grade: 7.5 / 10

Completed a Bachelor of Engineering in ECE, achieving a CGPA of 7.5 out of 10. Gained foundational knowledge in electronics and communication engineering principles.