KAKaty Ashley
@katyashley
Customer service enthusiast eager to make a positive impact.
CanadaWhat I'm looking for
As a dedicated Customer Service Representative, I bring a wealth of experience in enhancing customer satisfaction and driving sales. My journey began at Pizza Hut, where I honed my skills in managing customer orders and training new staff. This foundation led me to excel at Value Village, where I was recognized as the top salesperson five times in a row, demonstrating my commitment to achieving sales goals and providing exceptional service.
Most recently, I served as a Call Centre Representative at CAA Locks & Doors, where I achieved top 1% in call quality scores and improved call handling efficiency. My role involved managing over 50 calls daily while ensuring that every customer received the attention and service they deserved. I am passionate about creating positive experiences for clients, as evidenced by my success as a Bridal Stylist at David’s Bridal, where I consistently received 5-star reviews and positive testimonials for my personalized service.
Experience
Work history, roles, and key accomplishments
Bridal Stylist
David’s Bridal
Dec 2021 - Aug 2024 (2 years 8 months)
Provided personalized styling advice and managed appointments for brides. Consistently achieved sales goals and received positive client feedback, earning commission for successful sales.
Call Centre Representative
CAA Locks & Doors
Apr 2023 - Aug 2024 (1 year 4 months)
Achieved top 1% in call quality scores while managing over 50 calls daily. Reduced call handling time by 10% and provided excellent customer service by dispatching technicians efficiently across the province.
Retail Sales Clerk
Value Village
Jan 2019 - Dec 2022 (3 years 11 months)
Recognized as top salesperson five times and trained new hires to improve team performance. Managed POS systems and maintained store cleanliness while providing excellent customer service.
Customer Service Representative
Pizza Hut
Dec 2016 - Jan 2020 (3 years 1 month)
Trained staff to enhance team efficiency and improved guest experience. Managed customer orders and maintained a clean dining area, contributing to a 40% increase in positive reviews.
Performer and Event Coordinator
Princess Parties
Dec 2015 - Jan 2019 (3 years 1 month)
Coordinated and performed at events, leading teams of over 15 to ensure seamless execution. Utilized performance skills to create engaging experiences for attendees.
Education
Degrees, certifications, and relevant coursework
SUSaint Mary's University
2019 - 2021
Woodlawn High School
High School Diploma
2016 - 2019
Graduated with High Honors in High School Diploma and was the recipient of the Valedictorian Award.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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