Katy AshleyKA
Open to opportunities

Katy Ashley

@katyashley

Customer service enthusiast eager to make a positive impact.

Canada

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth.

As a dedicated Customer Service Representative, I bring a wealth of experience in enhancing customer satisfaction and driving sales. My journey began at Pizza Hut, where I honed my skills in managing customer orders and training new staff. This foundation led me to excel at Value Village, where I was recognized as the top salesperson five times in a row, demonstrating my commitment to achieving sales goals and providing exceptional service.

Most recently, I served as a Call Centre Representative at CAA Locks & Doors, where I achieved top 1% in call quality scores and improved call handling efficiency. My role involved managing over 50 calls daily while ensuring that every customer received the attention and service they deserved. I am passionate about creating positive experiences for clients, as evidenced by my success as a Bridal Stylist at David’s Bridal, where I consistently received 5-star reviews and positive testimonials for my personalized service.

Experience

Work history, roles, and key accomplishments

DB
Current

Bridal Stylist

David’s Bridal

Dec 2021 - Aug 2024 (2 years 8 months)

Provided personalized styling advice and managed appointments for brides. Consistently achieved sales goals and received positive client feedback, earning commission for successful sales.

CD

Call Centre Representative

CAA Locks & Doors

Apr 2023 - Aug 2024 (1 year 4 months)

Achieved top 1% in call quality scores while managing over 50 calls daily. Reduced call handling time by 10% and provided excellent customer service by dispatching technicians efficiently across the province.

VV

Retail Sales Clerk

Value Village

Jan 2019 - Dec 2022 (3 years 11 months)

Recognized as top salesperson five times and trained new hires to improve team performance. Managed POS systems and maintained store cleanliness while providing excellent customer service.

PH

Customer Service Representative

Pizza Hut

Dec 2016 - Jan 2020 (3 years 1 month)

Trained staff to enhance team efficiency and improved guest experience. Managed customer orders and maintained a clean dining area, contributing to a 40% increase in positive reviews.

PP

Performer and Event Coordinator

Princess Parties

Dec 2015 - Jan 2019 (3 years 1 month)

Coordinated and performed at events, leading teams of over 15 to ensure seamless execution. Utilized performance skills to create engaging experiences for attendees.

Education

Degrees, certifications, and relevant coursework

Saint Mary's University logoSU

Saint Mary's University

2019 - 2021

WS

Woodlawn High School

High School Diploma

2016 - 2019

Graduated with High Honors in High School Diploma and was the recipient of the Valedictorian Award.

Tech stack

Software and tools used professionally

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Katy Ashley - Bridal Stylist - David’s Bridal | Himalayas