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@nicolastrinidad
Dedicated customer service professional with retail merchandising experience.
I'm a dedicated customer service professional with over three years of experience in retail and customer-facing roles. My journey began at Little Caesars, where I honed my skills in inventory management and customer interaction. I then transitioned to Spirit Halloween as a Seasonal Sales Associate, where I further developed my ability to assist customers in finding the right products and maintaining store displays.
Most recently, I worked as a Customer Service Representative at Scotiabank, where I excelled in addressing customer inquiries and resolving complaints efficiently. My role involved processing orders and payments, ensuring customer satisfaction, and maintaining up-to-date knowledge of company offerings. Currently, I am a Seasonal Retail Merchandiser at Best Buy, where I manage inventory and collaborate with suppliers to enhance product availability and promotions.
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Work history, roles, and key accomplishments
Best Buy
Jan 2023 - Jan 2024 (1 year)
Managed and maintained inventory of products, ensured customer orders were delivered or picked up, collaborated with suppliers, and organized promotions and advertising campaigns.
Scotiabank
Jan 2022 - Jan 2023 (1 year)
Responded to customer inquiries via phone, email, and in-person, provided information on products and services, assisted with order placements, and resolved customer complaints efficiently.
Spirit Halloween
Oct 2021 - Nov 2021 (1 month)
Performed inventory checks, maintained product displays, greeted customers, and assisted them in finding specific products.
Little Caesars
Jan 2018 - Feb 2020 (2 years 1 month)
Conducted inventory checks, operated the POS system, prepared fresh pizza, and maintained cleanliness of the store.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
2018 - 2022
Completed high school education with a focus on general studies, preparing for further education and career opportunities.
Software and tools used professionally
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