Katrin Petrova

I’m a Customer Care Advisor who delivers fast, exact resolutions with a solution-focused, empathetic approach. In my current role, I support customers via email, live chat, and phone, handling orders, deliveries, refunds, exchanges, damaged items, and missing parcels.

I investigate issues by checking order details, shipment tracking, and internal systems, then provide clear updates. I also process refunds, compensation, and discounts in line with company policies, and I escalate complex cases while coordinating with internal departments to close them efficiently.

Previously, I worked as a Remote Data Entry & Chat Support Specialist, where I entered, updated, and verified large volumes of data with high accuracy. I maintained spreadsheets, reports, and online documents in Google Sheets and Excel, and coordinated with international teams using Zoom while following data protection and confidentiality standards.

I’ve also held administrative operations and customer service roles, including Senior Savings Operations Administrator, where I ensured accuracy and efficiency in financial and savings operations. Across my experience, I’ve built a strong reputation for communication, multitasking, accuracy, and consistent performance against targets like AHT, quality score, and customer satisfaction.